Ninja Van

Ninja Van

Avis (28)

Note globale
4,2
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
22 janvier 2025

I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration.

The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.

Beyond Geno
Singapour
8 mois d’utilisation de l’application
2 juin 2024

It was unsuccessful Upon app installation, promting the following error message: "Can only add multiple handlers when deliveryMethod is Http. Invalid handler: {"deliveryMethod":"eventbridge","arn":"arn:aws:events:ap-southeast-1::event-source/aws.partner/shopify.com/7777452033/nvplugin"}"

The Nature Herbalist
Singapour
3 minutes d’utilisation de l’application
Ninja Van a répondu 4 juin 2024

Hi The Nature Herbalist team! Apologies for the experience and thank you for reaching out to us with this issue. We see that the installation of the app is successful from our end now, but if you need any help or clarification at all, please reach out to me at sg-sales@ninjavan.co!

- Daniel

17 avril 2024

Cant connect on the mapping area

JB Shop Motorcycle Accessories
Philippines
Environ 2 heures d’utilisation de l’application
Ninja Van a répondu 26 mai 2024

Hi JB Shop, we're sorry to hear of your experience and will definitely work to make the setup even more intuitive!

In your case, the mapping of delivery types should be automatic and you can also find our setup guide here: https://sites.google.com/ninjavan.co/ninjadashboard/step-by-step-guides/ninjavan-shop-app

Our team should have also reached out to you through email but in any case, feel free to let us know if you need more help at sg-sales@ninjavan.co.

Hope this helps!