Rezensionen (175)
Anpassen
-
Nach Bewertung
NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders.
What we love:
Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses.
User-friendly interface: The platform is incredibly intuitive, making it easy to navigate and customize settings to fit our specific business needs.
Exceptional customer support: The NoFraud team is always available to assist with any questions or concerns, providing prompt and helpful solutions.
Increased sales: By accurately flagging suspicious orders, NoFraud has helped us avoid chargebacks and focus on growing our business.
Manual review option: The ability to manually review orders adds an extra layer of security, ensuring that no legitimate customer is mistakenly declined.
We wholeheartedly recommend NoFraud to any online business looking to protect their bottom line and enhance customer satisfaction. This tool has proven to be an invaluable asset to our company.
Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.
I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.
Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.
We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!
I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!
I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.
will file a complaint to the Fair Trading
Thank you for taking the time to leave a review. We always aim for a higher rating and are sorry to see that your experience did not meet expectations.
We've been actively working with your team to address various concerns, and we were quite surprised to see this review. As we continue with the off-boarding process, per your request, our goal remains to ensure that all aspects of our work together leave you feeling supported and satisfied in this transition.
Our Head of Customer Success would appreciate the opportunity to discuss what may have soured our relationship and explore any areas where we could have better supported you.
Your feedback is crucial to us as we strive to improve how we deliver for merchants like you.
Please feel free to reach out us at CustomerSuccess@NoFraud.com. We are eager to have a conversation and work toward hopefully leaving you with a 5-star feeling!
This app is highly unreliable for tracking fraudulent orders. It often approves fraudulent orders and its screening process lacks coherence. We've encountered numerous chargebacks from orders greenlit by them. Their lack of accountability is concerning—they don't take responsibility for their mistakes. It's puzzling how a company named "No Fraud" struggles to properly screen fraudulent orders.
Hi Chinecherem,
Thank you for your review. We understand how frustrating it is to receive a chargeback, especially when you are actively working with fraud prevention software. While NoFraud is extremely effective in identifying and blocking fraudulent orders, there is no fraud solution that is 100% effective, including NoFraud. Some examples of orders we would greenlight but will result in a fraud chargeback are below:
- A chargeback from a transaction that was made by the cardholder, yet the customer does not want to pay for the item and will submit a fraud chargeback. This is also known as friendly fraud. This is the main category of fraud chargebacks that we see. These types of chargebacks can usually be won with an effective dispute, and disputing all chargebacks is a service we currently offer.
- First time fraudsters: The first time a fraudster commits fraud, they have a clean history and appear legitimate, especially when they are just starting out and do not act like a typical fraudster trying to cover their tracks.
It is for this reason that one of the solutions we offer includes a chargeback guarantee, which would guarantee our decisions and reimburse you in the case you receive a chargeback. Many of our customers take advantage of this offering and appreciate that they never have to worry about friendly fraudsters, or hard to detect fraud that we may have missed. Unfortunately, your current package does not include the Chargeback Guarantee.
We are sorry if this was confusing and we are committed to making it right. We have tried reaching out to you several ways (email, phone, social) in an attempt to reach you, and discuss upgrading your service to include chargeback protection (and/or adding chargeback management) so we can effectively dispute all your chargebacks.
We hope to connect and help make this right and set you up for success long term. We look forward to making contact so you can join the ranks of the thousands of happy NoFraud customers. Please call 888-773-3669 and ask for either Aaron Spence, Head of Customer Success, Shoshanah Posner, Director of Business Development, or Scott Gifis, CEO.
NoFraud is such a good app to have on your store especially if you’re a first time business owner. Within the first few weeks of installation, I was alerted about a fraudulent order and I solved the situation immediately thanks to NoFraud. definitely would recommend.