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will file a complaint to the Fair Trading
Thank you for taking the time to leave a review. We always aim for a higher rating and are sorry to see that your experience did not meet expectations.
We've been actively working with your team to address various concerns, and we were quite surprised to see this review. As we continue with the off-boarding process, per your request, our goal remains to ensure that all aspects of our work together leave you feeling supported and satisfied in this transition.
Our Head of Customer Success would appreciate the opportunity to discuss what may have soured our relationship and explore any areas where we could have better supported you.
Your feedback is crucial to us as we strive to improve how we deliver for merchants like you.
Please feel free to reach out us at CustomerSuccess@NoFraud.com. We are eager to have a conversation and work toward hopefully leaving you with a 5-star feeling!
This app does not even work after installation. I keep getting this error when signing up for an account: You had some validation errors Phone Number is invalid
There's not even any option to input a phone number during registration, so I can't even set up an account. What a waste of time
Thank you for your review; your feedback is incredibly helpful to understand where we can make improvements. While we strive to make our app as easy to deploy as possible and provide resources should you have unique needs, we understand how frustrating it is to run into errors during app installation and are committed to helping you get set up successfully.
We have tried reaching out to you several times in an attempt to connect you with a member of our support team, who will personally walk you through the installation and configuration process. Please call 888-773-3669 and ask for Aaron Spence, Head of Customer Success and Support, or any one of our technical support specialists, so we can assist.
NoFraud is such a good app to have on your store especially if you’re a first time business owner. Within the first few weeks of installation, I was alerted about a fraudulent order and I solved the situation immediately thanks to NoFraud. definitely would recommend.
This app is a must! They have the best customer support, and their app really works! They even do reviews by phone on medium risk orders, in order not to just discard an order that could be legit.
Don't waste your time and money on a different app. This app is amazing and well priced!
Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.
We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. Our product has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. We have been using the NoFraud app for about a year and highly recommend it.
We have used No Fruad for a week now and every (6) high risk order was flagged and canceled with the App. I would recomend it to anyone who doesnt have the time to manually check each order for potential risk. Definitely will continue to use.
We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!
My company has been using NoFraud for several years and on multiple eCommerce platforms now, and the first thing that really stands out to me about this service is their excellent customer service.
They have always responded quickly to support tickets and questions about their service, and their customer service reps are friendly and knowledgable. They have really nailed the customer experience.
Top notch fraud protection - hands off - fully automated. NoFraud is transforming the fraud space. Only pay a small fee when a purchased is made. Learned about them from an article in Internet Retailer a few months ago and they finally have a Shopify APP. Excellent support, definitely recommend. A no brainer for my unique bedding store, www.excesscomfort.com