NoFraud Fraud Protection , 162 Rezensionen
Filtern
-
Nach Bewertung
I would not recommend, to many issues to get setup.
Install script on all your pages what I think is to invasive to customer.
Thank you for taking the time to provide feedback on your experience. We love that you take privacy as seriously as we do.
On that note, we want to reassure you that the device JavaScript tag added to your site as part of the default Shopify app installation process is used only to gather the device information necessary to ensure accurate NoFraud Screening—not customer PII. Device information is an effective indicator of fraud and greatly improves the accuracy of decisions for transactions.
We completely understand that each merchant’s situation is unique and that having control over where JavaScript tags appear on your site matters. While NoFraud does require merchants to place our device JavaScript tag on their sites for accurate fraud screening, some merchants choose to limit placement to a location or locations where they can be sure it will load at least once for each customer completing a purchase, typically the cart and/or checkout page. We recommend placing the script towards the bottom of your element or in your site's element. You can read more about it in the NoFraud Help Center (https://helpcenter.nofraud.com/hc/en-us/articles/360060395191-Device-Javascript).
With the device JavaScript tag present in a place it will load at least once for each customer completing a purchase, it can be safely removed from any other pages where you would not like it to be present. NoFraud Support (support@nofraud.com) is more than happy to help you through this process and talk through any other questions to get you up and running with our fraud protection in a way that works for you.
-NoFraud Team
do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a joke, 1 person show named tracy.
Thank you for your review. As part of its service NoFraud will reimburse its customers for fraudulent chargebacks and dispute them on our customers' behalf. When NoFraud wins a chargeback on its customers' behalf, that reimbursement is reversed, which is why you were billed $550 as there was no financial loss. Reimbursements are provided in the form of credit, ACH or check. To exclude Paypal orders from NoFraud screening, a customer can exclude those transactions from screening within the NoFraud portal.
This is a very bad app. Installing this app makes your website very slow. We have uninstalled this app, yet a lot of its code is present in our theme which has not been deleted. We had emailed him for this but we have not received any reply. VERY VERY VERY BAD!!
Thank you for your review.
We'd like to address all three of your concerns:
1. Site Speed: NoFraud audits the effect of its app on site speed at least weekly. Our latest audit revealed that it takes an average of 40 milliseconds (that is 0.04 seconds) to load our JS script, and that is while other parts of your site are loading at the same time. Meaning, NoFraud does not add a noticeable effect on site loading time. We have had the rare occurrence of a JS script conflict, which was quickly and easily resolved when the customer reached out to our support team. We have not received any support tickets from you while the app was installed.
2. Leftover code: The only code NoFraud installs on your site is a JS script, which is removed when you uninstall the app. We confirmed by looking at the source code of your site - the NoFraud JS Script is no longer there. You had communicated with a team member this afternoon, asking for the NoFraud notes to be removed from your order history, as you thought those notes can potentially slow your site down. When an app is installed, Shopify does not remove any notes in the orders page, as they may be needed for future reference. Your Shopify interface and website are two different websites and notes on a Shopify order will not impact your website's site speed.
3. Support: Our support team is quick to respond to customer inquiries, as evidenced in the other reviews from existing customers. You had reached out to NoFraud via Shopify support Saturday afternoon and left this review Sunday morning. All requests via our helpdesk are answered immediately during business hours. On weekends, any urgent helpdesk ticket is routed to support for immediate resolution. There is no escalation option when you email NoFraud via Shopify. We reached out Sunday evening, asking for more information so we can troubleshoot on your behalf.
NoFraud is committed to helping every customer quickly and would have been happy to resolve your issue while the app was installed, when communicating via the right channels for an immediate resolution.
NoFraud