Wyllo

We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!

I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.

We have been using NO Fraud for about 2 years now and not a single chargeback since for fraud! No Fraud support is quick, attentive and when it flags an order that we know shouldnt be, its updated within 24hrs through their manual verification process.

Highly recommend working with them, as its saved our company 10s of thousands in fraud.

Our company has been using this app for over a year now. It helps us decide whether orders are fraudulent or not. It is much better than Shopifys system so catches order that Shopify themselves is not catching!

We've been long-time users of NoFraud and have generally been pleased with their services. Recently, we've observed some delays in support response times, which gave us a moment's pause. However, after communicating with their team, it seems that they are aware of the issue and have plans to improve their helpdesk system. We're optimistic that these changes will enhance our future interactions with them. Looking forward to a return to the quick and efficient support we've come to expect.

We were a NoFraud customer for many years and stayed on through the transition to Wyllo AI. Unfortunately, the service declined after the rebrand — decision accuracy on orders was noticeably worse than what we'd come to expect, and we ultimately moved to another fraud-protection provider.

The reason for this review, though, is what happened on the way out. While closing out our remaining open disputes, we deliberately set the app to test mode so we would not be charged for orders, keeping it installed only to retain access to the case management tools. Wyllo then reactivated our account to live mode without asking us. We learned of it from an email sent by a senior member of their customer success team after the fact, telling us their technology had detected that our services "may have been accidentally disabled" and had already re-enabled them. It was not disabled in error — it was off by our deliberate choice — and at no point before reactivating did anyone ask us whether the change was intentional. Orders were charged in the meantime.

The money is not the point. The point is that a vendor changed our store's configuration and turned a billable service back on based on their own assumptions, informing us only after it was done. That is not how a trusted partner behaves. We have reported the incident to Shopify and uninstalled the app.

If you use this app, watch your billing closely — especially if you ever pause or test-mode the service.

Good reliable service and extra piece of mind when fulfilling orders.

Fantastic tech. Gives me ample peace of mind knowing this is auditing for fraud in the background, constantly. The NoFraud team is excellent as well, highly responsive and hands-on.

Working in e-commerce, I really value teams that make impactful improvements feel simple. Great tool, super easy-to-use dashboard, and some of the most helpful reps I’ve worked with!

An excellent vendor with a deep understanding of the complexities of modern fraud protection. Their team is highly supportive throughout the entire process—from initial discussions to implementation and ongoing account management.