NoFraud Fraud Protection

Working in e-commerce, I really value teams that make impactful improvements feel simple. Great tool, super easy-to-use dashboard, and some of the most helpful reps I’ve worked with!

An excellent vendor with a deep understanding of the complexities of modern fraud protection. Their team is highly supportive throughout the entire process—from initial discussions to implementation and ongoing account management.

The app is incredibly easy to use, integrates seamlessly with Shopify, and gives us real peace of mind when it comes to fraud prevention. We’ve seen a significant reduction in fraudulent orders while still approving legitimate customers quickly — which is huge for maintaining a great customer experience.

The support team is also top-notch — responsive, knowledgeable, and genuinely helpful. Highly recommend NoFraud to any brand looking to protect revenue without adding friction to the checkout process!

Nofraud has been a helpful partner since we transitioned. We were able to save money from our previous provider and achieve better pass rates with their review process. They have been great partners and are planning to implement Returns Fraud coverage after their recent Yofi acquisition.

Fantastic tech. Gives me ample peace of mind knowing this is auditing for fraud in the background, constantly. The NoFraud team is excellent as well, highly responsive and hands-on.

NoFraud has been one of the best investments we’ve made for our tech stack. Their integration was seamless, and the "Chargeback Guarantee" is a massive safety net for our bottom line. What I appreciate most is their transparency, if an order is declined, we understand exactly why. On the rare occasion we need to reach out, their customer success team is always responsive and professional. 5 stars all the way!

We’ve had a great experience working with NoFraud. Their team is incredibly kind, responsive, and always helpful when anything comes up. The merchant portal is also very easy to use and gives us clear visibility into orders and decisions, which makes managing fraud prevention much smoother. Overall it’s been a reliable solution for our team and a great partner to work with!

I'll keep this simple... NoFraud is one of the best tools in our stack.

Setup was easy and the customization options actually let you dial things in for how your business works, not just out-of-the-box defaults. Whether it's your tech setup, your risk tolerance, or something specific to how you operate, you can make it fit.

Once it's set up it basically runs itself. We've spent maybe a few hours total on it over the last almost two years. That's not an exaggeration. It is truly set it and forget it, and it just works. For how much value it delivers, the ongoing lift is practically zero.

On the results side, it's been a no-brainer. We've cut fraud significantly, saved our team a ton of time that used to go toward manually reviewing orders and dealing with chargebacks, and (the part that not everyone thinks about) we're actually making more money now. If you're relying on Shopify's built-in payment filters, you're declining legitimate orders and leaving revenue on the table. NoFraud lets you confidently pass more good orders through without stressing about the bad ones slipping by.

I also love that they have human fraud analysts conducting manual reviews on top of their AI and algorithms. That extra layer of real human judgment on transactions gives you a level of confidence that pure automation alone can't match.

All that said - the thing that sets NoFraud apart is the people. The team has always been willing to work with me on whatever I need. They run a customer advisory board and they actually listen. Not in a "thanks for the feedback" way. In a "that's on the roadmap now" way. They are genuinely innovative and constantly thinking about how to make life easier for ecommerce leaders, whether that's keeping more revenue or losing less to fraud and abuse.

They also have a real commitment to customer experience as a discipline, not just as a department. They actively lift up CX leaders and the CX community in a way that is honestly rare to see from a vendor. It matters and it shows in everything they do.

Amazing product. Amazing people. Can't recommend them enough.

I've had the opportunity to work with NoFraud across multiple brands over the past several years, and it has consistently been a reliable and effective fraud prevention solution. The platform does exactly what it’s meant to do—help identify and reject fraudulent orders while ensuring legitimate customers are not unnecessarily declined, which helps protect revenue. I revisit my tech stack often, and this continues to be the best solution out there.

Beyond the product itself, the partnership has been excellent. Our Customer Success Manager, Lisa, has been a consistent and trusted partner for the past five years. She is responsive, knowledgeable, and genuinely invested in helping us optimize our fraud strategy.

Overall, NoFraud has been a dependable solution and a great team to work with, and I would absolutely recommend them to other e-commerce businesses.

We transitioned to NoFraud from a more expensive competitor and are very satisfied with the bottom-line results. They have honored their chargeback guarantee without issue a few times when passed transactions ended up as chargebacks. Good auditing, solid support, and reliable financial protection at a lower cost.