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Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.
Thank you for your review!
We went ahead and clarified that detail in the app store listing. We appreciate your feedback and thank you for bringing that up.
Please note that NoFraud will work with companies of any size on a non-guaranteed plan.
It's extremely thorough, probably the best anti fraud app out there. Wish Shopify built it into their own software, since they're the payment processor but here we are.
This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.
Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app.
That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email sales@nofraud.com and we can set-up time to speak. Thanks!
This app does not even work after installation. I keep getting this error when signing up for an account: You had some validation errors Phone Number is invalid
There's not even any option to input a phone number during registration, so I can't even set up an account. What a waste of time
Thank you for your review; your feedback is incredibly helpful to understand where we can make improvements. While we strive to make our app as easy to deploy as possible and provide resources should you have unique needs, we understand how frustrating it is to run into errors during app installation and are committed to helping you get set up successfully.
We have tried reaching out to you several times in an attempt to connect you with a member of our support team, who will personally walk you through the installation and configuration process. Please call 888-773-3669 and ask for Aaron Spence, Head of Customer Success and Support, or any one of our technical support specialists, so we can assist.
This app has helped us tremendously by catching, canceling and refunding the fraudulent orders before they make it to our fulfillment center console. We are very pleased with NoFraud!