Avaliações (131)

Classificação geral
4,6
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
9 de julho de 2024

We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!

SOLE FITNESS
Estados Unidos
8 meses usando o app
Data de edição: 6 de dezembro de 2024

Good

Karla's Neopoints Shop
Canadá
Aproximadamente 2 meses usando o app
NoFraud, LLC deixou uma resposta 5 de dezembro de 2024

Hi Karla,

Aaron, Head of Customer Success here at NoFraud, tried giving you a call earlier to apologize on behalf of our team for a billing oversight, but it seems the number on file didn’t go through.

We noticed that you removed your integration with us on November 4th, but unfortunately, it looks like we didn’t disable your account in time for billing to be disabled. To make things right, we’ve already asked our Accounting Team to issue a refund for the recent invoice payment and ensured your account is now fully disabled. We'll confirm when the refund itself is processed.

Please reach out to support@nofraud.com if you have any questions.

29 de junho de 2023

Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.

Wine Chateau
Estados Unidos
Quase 6 anos usando o app
15 de julho de 2024

I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!

Bulk Candy Store
Estados Unidos
13 dias usando o app
27 de junho de 2023

NoFraud is an exceptional service for our business. On one hand, their set-it-and-forget-it model is absolutely perfect for our day to day business and their ROI is clear. For the bulk of fraud, we're covered.

But what makes NoFraud special is their human touch. It sets them apart from almost ever other service we use: if we're see anything weird, there is a person we can reach out to. They've helped us hone our returns policy to fight returns fraud; they've helped us identify strange payment patterns; and their algorithm is fast enough to not impact conversion rate. I can't imagine running a Shopify site without NoFraud.

Raycon
Estados Unidos
Quase 5 anos usando o app
6 de dezembro de 2021

We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.

Runway Catalog
Canadá
Mais de 3 anos usando o app
15 de março de 2022

Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.

UMZU
Estados Unidos
Mais de 3 anos usando o app
3 de junho de 2020

NoFraud saved our business from fraudsters! Prior to integrating the NoFraud app in our Shopify store we were literally under siege in a losing battle with the fraudsters. We didn't know where to turn and nothing was working. We tried different levels of fraud protection from our merchant processor but that proved to be very problematic because a lot of valid charges would end up getting declined and that was costing us sales. I was at my wits end with no idea what to do to stop the slimy fraudsters from running their scams.

A colleague recommended NoFraud to me and I can honestly say that it saved our online shop from disaster. The integration was super easy and we were up and running in about 15 minutes. We caught fraudulent orders within our first hour and within a couple weeks our fraud problem was a distant memory. NO JOKE!! I am not just saying that and I am NOT making that up.

I can’t say enough about how well this app works. NoFraud has saved me countless hours in dealing with refunds, chargebacks and irate customers. Oh yea, the customers! How many innocent victims of fraudulent charges are being instantly saved from having to make that annoying and time consuming phone call to their bank or CC company to dispute a charge that they know wasn’t made by them … maybe HUNDREDS, THOUSANDS!! Honestly though this app is everything it promises and more!

THANK YOU NOFRAUD!! THIS APP IS TOPS IN MY BOOK!!!!

Omax Health, Inc.
Estados Unidos
Mais de 2 anos usando o app
28 de abril de 2022

All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!

NativePath
Estados Unidos
Mais de 2 anos usando o app
28 de julho de 2020

I've been using this app for about 3 years now. NoFraud saved me a lot of money specifically during the rise of credit card fraud. The customer service team is super friendly and helpful, the tech team is knowledgeable and patient. I highly recommend these guys to ALL Shopify stores!

RussianKnives.com
Estados Unidos
Mais de 2 anos usando o app