NoFraud Fraud Protection

We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.

** Please note this is an update to my original 1 star review. You can find original review below. Our transaction amount concerns were addressed after discussing with the company. **

We have only had NoFraud active for a few weeks and I already see how its tools to help detect fraud give you as the merchant more piece of mind doing business on the internet. We had a transaction of around $2k that needed to be reviewed which they handled completely for us. It felt great knowing the customer was contacted and verified before we had that dollar amount placed in a box and sent to a stranger. We've been burned in the past and love that we can breath easier for a small percentage of our sales. Definitely worth it.

- Pro Team
Pro Cabinet Supply, Inc.

--------------------- ORIGINAL REVIEW --------------------------

** I would like to start by saying our business deals with large transactions on a regular basis each month, and presented this information immediately upon speaking to the sales team **

We are not satisfied at all with how the sales process was presented. We spent time and effort thinking this could be a good app, and dealt directly with the sales team for a few meetings.

Once we thought all was well and we were going to proceed due to the benefits of using the app and pricing that worked in line with the insurance we THOUGHT we would be receving, we were presented one caveat that was never shared...... there is a cap on the chargeback limit.

We deal with +$2000 transactions at least 4 times a month, and after being informed we would spend over $250 a month for chargeback coverage, we were told we only could be covered for $700 per chargeback. They also stated that "5 transactions out of 100,000 get through the fraud detection" meaning very low risk on their side. So let's do the math..... I am on average going to spend with this company $3000 a year, and MAYBE a chargeback occurs during the year, but will only cover $700? What kind of joke is that? Why would we ever spend that kind of money if we were not protected completely? That is the whole point of insurance!

Maybe this app can work for companies that deal with less than $1000 transactions, but the whole point in our eyes of using something like this is to not worry about THE LARGE TRANSACTIONS. Completely asinine for us.

- Pro Team
Pro Cabinet Supply, Inc.

Has really helped me cut down on fraudulent orders! Gives me more time to take care of business instead.

This is a nice app, has been helpful in detecting and giving us the risk associated with every order.

NoFraud has been integral to identifying and blocking fraudulent purchases on our webstore. I highly recommend it.

NoFraud has been a lifesaver. They stopped a fraudulent order for $1,000 just days after we signed up. A must have.

Fantastic experience getting setup. The team at NoFraud were easy to work with and quick to respond. Very intuitive platform that provides a true layer of fraud protection in our store. A great blend of automated and human intervention.

NoFraud has saved us hours of time and thousands of dollars by quickly and efficiently screening orders!

Just installed this--and No Fraud stopped a cc transaction within an hour of installing the app.. I am in the trial period--but must say that this app is one of the best. A must have for any store. I am VERY satisfied with the app. Alot less worry on chargebacks--what a relief! Its been 2 weeks and if this had a ten star rating system, i would give it a 15. This is a must for any business-this app is by far the best and it has picked up all high risk orders that were placed on my store. These guys are a lifesaver!

8/19/17 UPDATE- I had orders prior to installing this app. ALL came back as chargebacks-all were green checked thru shopify as good to go--over $3500 in chargebacks. Shopify only has limited processing for orders--do yourself and your business a HUGE favor and get this app. It is very stressful dealing with these chargeback orders, because this money comes out of your pocket--protect yourself and get this app.

Solid product and rockstar rep!

We got our hands held during the free trial, and the NoFraud rep was super knowledgable, giving us insights and relevant info to our business case(s).

The app works as advertised, really flexible and extensive with features. Totally recommend!