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If I could give it 10 stars I would. This is a MUST have app for any e-commerce site. We went from having multiple fraud issues to none at all. There are still ways for fraudsters to try to use our/your site as a test so constant communication with the app team is the best. They are SUPER knowledgeable and always willing to help by changing some of the necessary settings to prevail the fraudsters as they get smarter, but never better than NOFRAUD! I can't say enough about them and their team.
As a small e-commerce business I couldn't survive without NoFraud. The service is so valuable to our everyday operations. It basically gives small ecom businesses your own highly skilled in-house fraud review department. And the customer service team is very responsive. Highly highly recommend this app.
I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.
Hi Simon,
Thank you for sharing your concerns; we understand how frustrating it can be when legitimate orders are declined. Any time NoFraud cancels an order due to risk concerns we share detailed information on why the cancellation occurred, including risk factors.
Additionally, NoFraud is a powerful, flexible platform that allows merchants to customize their process and create specific rules tailored to their business. We’d love to help you fine-tune your settings to reduce false declines while still proactively protecting your store from fraud.
Our Customer Success team has reached out via phone and email to assist you further. If we do not have the right contact information for you, please let us know at support@nofraud.com. It’s our goal to ensure every merchant using NoFraud is able to achieve the best possible results for their business.
We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!
Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.
Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.
Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.
Shocking support and they cancel for no reason useless app do not use very dissapointed stay away other apps so much better
Hi Sam,
Thank you for sharing your concerns; we apologize for any confusion and the frustration caused. There are a few points for clarification that are important.
Any time an order is cancelled due to risk concerns, NoFraud shares detailed information to help merchants understand why the cancellation occurred. In this particular situation, the order was cancelled due to several risk factors including being placed on a high-risk device and the card issuing bank country did not match the billing country.
Regarding auto cancellation, the NoFraud platform is the most powerful, flexible eCommerce fraud prevention platform in the world allowing merchants to tailor their process and even customize specific rules that make sense for their business. You can disable this auto-cancellation feature at any point.
Lastly, regarding NoFraud support, the team did reach out to you within one hour of receiving your support request. If we do not have the right email for you, please let us know at support@nofraud.com. We strive to provide the best experience for all our merchants, even when we need to share negative order outcomes.
I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.
NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders.
What we love:
Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses.
User-friendly interface: The platform is incredibly intuitive, making it easy to navigate and customize settings to fit our specific business needs.
Exceptional customer support: The NoFraud team is always available to assist with any questions or concerns, providing prompt and helpful solutions.
Increased sales: By accurately flagging suspicious orders, NoFraud has helped us avoid chargebacks and focus on growing our business.
Manual review option: The ability to manually review orders adds an extra layer of security, ensuring that no legitimate customer is mistakenly declined.
We wholeheartedly recommend NoFraud to any online business looking to protect their bottom line and enhance customer satisfaction. This tool has proven to be an invaluable asset to our company.