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This is a very bad app. Installing this app makes your website very slow. We have uninstalled this app, yet a lot of its code is present in our theme which has not been deleted. We had emailed him for this but we have not received any reply. VERY VERY VERY BAD!!
Thank you for your review.
We'd like to address all three of your concerns:
1. Site Speed: NoFraud audits the effect of its app on site speed at least weekly. Our latest audit revealed that it takes an average of 40 milliseconds (that is 0.04 seconds) to load our JS script, and that is while other parts of your site are loading at the same time. Meaning, NoFraud does not add a noticeable effect on site loading time. We have had the rare occurrence of a JS script conflict, which was quickly and easily resolved when the customer reached out to our support team. We have not received any support tickets from you while the app was installed.
2. Leftover code: The only code NoFraud installs on your site is a JS script, which is removed when you uninstall the app. We confirmed by looking at the source code of your site - the NoFraud JS Script is no longer there. You had communicated with a team member this afternoon, asking for the NoFraud notes to be removed from your order history, as you thought those notes can potentially slow your site down. When an app is installed, Shopify does not remove any notes in the orders page, as they may be needed for future reference. Your Shopify interface and website are two different websites and notes on a Shopify order will not impact your website's site speed.
3. Support: Our support team is quick to respond to customer inquiries, as evidenced in the other reviews from existing customers. You had reached out to NoFraud via Shopify support Saturday afternoon and left this review Sunday morning. All requests via our helpdesk are answered immediately during business hours. On weekends, any urgent helpdesk ticket is routed to support for immediate resolution. There is no escalation option when you email NoFraud via Shopify. We reached out Sunday evening, asking for more information so we can troubleshoot on your behalf.
NoFraud is committed to helping every customer quickly and would have been happy to resolve your issue while the app was installed, when communicating via the right channels for an immediate resolution.
NoFraud
NoFraud is a huge time saver and money maker for us. No fraud increased in our sales by allowing us to ship orders we weren't sure about and stops orders we thought are good. Completely automated and easy to install and use.
I used it during trial period but as a small business owner I didnt qualify for their chargeback protection so I did not continue with them.
Thank you for your review.
NoFraud will screen transactions for businesses of any size. We are happy to continue screening your orders for fraud until your business meets our chargeback reimbursement revenue threshold.
NoFraud
No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.
Thank you for your review. Let's address both points you bring up in your review:
Documentation: NoFraud provides extensive documentation in its Help Center that covers every feature. There is also documentation in the welcome email you received when you signed up for the NoFraud service. Of course, you are always welcome to contact NoFraud via phone (yes, we provide phone support), chat, email and via our ticketing system within the NoFraud portal with any question you may have.
When you sent your sole email to support on October 19th, asking for assistance on how to turn on the auto-cancel feature, you had mentioned that we did not have any video tutorials. Our customer service team responded to your inquiry immediately and said they would bring your suggestion up to the marketing team. We agree that a video tutorial would be helpful to those that learn best via video and are in the process of creating it - thank you for the suggestion!
Decisioning: NoFraud uses cutting edge fraud prevention technology + human intelligence when necessary to provide a more accurate response than what Shopify provides. That is why you will see some orders that Shopify identifies as high risk that NoFraud said are safe to ship and vice versa. Our latest study shows that 23.8% of all orders Shopify deems as high risk are safe to ship, and we back our decision with a chargeback guarantee (Full study is available here: https://www.nofraud.com/shopify-case-study). The goal of using a service like NoFraud is not only to identify fraudulent transactions more accurately, but also to increase your order approval rate and eliminate manual review entirely.
There are a few other apps in the app store that provide automation based on Shopify's decision exclusively and it seems like that is what you are looking for, rather than a robust fraud prevention solution that is a vast improvement over Shopify's native, basic product.
We wish you much success in the future!
I would not recommend, to many issues to get setup.
Install script on all your pages what I think is to invasive to customer.
Thank you for taking the time to provide feedback on your experience. We love that you take privacy as seriously as we do.
On that note, we want to reassure you that the device JavaScript tag added to your site as part of the default Shopify app installation process is used only to gather the device information necessary to ensure accurate NoFraud Screening—not customer PII. Device information is an effective indicator of fraud and greatly improves the accuracy of decisions for transactions.
We completely understand that each merchant’s situation is unique and that having control over where JavaScript tags appear on your site matters. While NoFraud does require merchants to place our device JavaScript tag on their sites for accurate fraud screening, some merchants choose to limit placement to a location or locations where they can be sure it will load at least once for each customer completing a purchase, typically the cart and/or checkout page. We recommend placing the script towards the bottom of your element or in your site's element. You can read more about it in the NoFraud Help Center (https://helpcenter.nofraud.com/hc/en-us/articles/360060395191-Device-Javascript).
With the device JavaScript tag present in a place it will load at least once for each customer completing a purchase, it can be safely removed from any other pages where you would not like it to be present. NoFraud Support (support@nofraud.com) is more than happy to help you through this process and talk through any other questions to get you up and running with our fraud protection in a way that works for you.
-NoFraud Team
Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.
Thank you for your review!
We went ahead and clarified that detail in the app store listing. We appreciate your feedback and thank you for bringing that up.
Please note that NoFraud will work with companies of any size on a non-guaranteed plan.
It's extremely thorough, probably the best anti fraud app out there. Wish Shopify built it into their own software, since they're the payment processor but here we are.
This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.
Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app.
That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email sales@nofraud.com and we can set-up time to speak. Thanks!
This app does not even work after installation. I keep getting this error when signing up for an account: You had some validation errors Phone Number is invalid
There's not even any option to input a phone number during registration, so I can't even set up an account. What a waste of time
Thank you for your review; your feedback is incredibly helpful to understand where we can make improvements. While we strive to make our app as easy to deploy as possible and provide resources should you have unique needs, we understand how frustrating it is to run into errors during app installation and are committed to helping you get set up successfully.
We have tried reaching out to you several times in an attempt to connect you with a member of our support team, who will personally walk you through the installation and configuration process. Please call 888-773-3669 and ask for Aaron Spence, Head of Customer Success and Support, or any one of our technical support specialists, so we can assist.
This app has helped us tremendously by catching, canceling and refunding the fraudulent orders before they make it to our fulfillment center console. We are very pleased with NoFraud!