Reviews (178)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts order acceptance, enhancing revenue. They appreciate the user-friendly interface, easy customization, and exceptional customer support. Additional features like manual review options and seamless integration with existing systems are also valued, along with proactive chargeback protection, which contributes to a secure transaction environment. Merchants note that these comprehensive fraud protection features allow them to focus more on business growth and customer service.

December 5, 2024

We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!

Ben Garelick
United States
Almost 2 years using the app
November 20, 2024

Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.

LS Lighting LLC
United States
4 months using the app
August 17, 2024

Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.

LeanBody.com
United States
Almost 2 years using the app
August 18, 2024

Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.

Rescue
United States
10 months using the app
July 11, 2024

NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders.

What we love:

Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses.

User-friendly interface: The platform is incredibly intuitive, making it easy to navigate and customize settings to fit our specific business needs.
Exceptional customer support: The NoFraud team is always available to assist with any questions or concerns, providing prompt and helpful solutions.

Increased sales: By accurately flagging suspicious orders, NoFraud has helped us avoid chargebacks and focus on growing our business.
Manual review option: The ability to manually review orders adds an extra layer of security, ensuring that no legitimate customer is mistakenly declined.

We wholeheartedly recommend NoFraud to any online business looking to protect their bottom line and enhance customer satisfaction. This tool has proven to be an invaluable asset to our company.

Milano Collection Wigs
United States
Over 2 years using the app
July 9, 2024

I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.

Lexmod
United States
About 3 years using the app
July 9, 2024

We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!

SOLE FITNESS
United States
8 months using the app
July 15, 2024

I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!

Bulk Candy Store
United States
13 days using the app
Edited December 6, 2024

Good

Karla's Neopoints Shop
Canada
About 2 months using the app
NoFraud, LLC replied December 5, 2024

Hi Karla,

Aaron, Head of Customer Success here at NoFraud, tried giving you a call earlier to apologize on behalf of our team for a billing oversight, but it seems the number on file didn’t go through.

We noticed that you removed your integration with us on November 4th, but unfortunately, it looks like we didn’t disable your account in time for billing to be disabled. To make things right, we’ve already asked our Accounting Team to issue a refund for the recent invoice payment and ensured your account is now fully disabled. We'll confirm when the refund itself is processed.

Please reach out to support@nofraud.com if you have any questions.

June 25, 2024

I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.

Body Brazil
United States
About 23 hours using the app