Anmeldelser (16)
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Efter bedømmelse
Im really happy with Nova Tomato’s quality of their products and customer service. Everything has been top notch from them since day 1. Great company
Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience with us. Your review means a lot to our team, as we always strive to provide excellent service and premium quality products.
Best regards,
Anton
NovaTomato Team
I have had good success with Nova Tomato in the past.
So far the process has been smooth to design products. Now we will see how the products look and feel once I receive some samples!
Thank you for your positive feedback! We're glad to hear that the design process has been smooth for you. We’re excited for you to receive the samples and see how they look and feel. Your satisfaction is our priority, and we strive to enhance our customers' experience continually.
Best regards,
Anton
NovaTomato Team
Fantastic quality polos. Very pleased with the design tool and ability to upload my own designs. Only thing I can ask for is better mock up models but overall I highly recommend Novatomato
Thank you for your wonderful feedback! We're dedicated to listening to our customers and your feedback with our current mockups are forwarded to our assigned team for future improvements. We appreciate your support to our products and services and we look forward to being in business with you for a long time.
Best regards,
Anton
NovaTomato Team
Wasted time designing a bunch of items I'm unable to order (no shipping to Hawaii though we're part of the US!). Incredibly disappointed!
We are delighted to announce that we have expanded our shipping services to include Hawaii. You should have also received an email from us regarding this update.
We sincerely appreciate your patience and understanding throughout this process. Rest assured, we remain committed to delivering premium quality products and exceptional service to both you and your customers. We hope that you continue to enjoy our services.
Sincerely,
Anton
NovaTomato Team
Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.
We apologize for any disappointment you experienced as a designer. We understand the importance of offering a wide range of sizes and acknowledge that we have fallen short of your expectations. We regularly update our product offerings, so please stay tuned with us.
We also appreciate your feedback on our design options and Customer Care emails. Your input is valuable, and we will strive to enhance our offerings and communication. Thank you for bringing these concerns to our attention as we continuously work to improve the customer experience.
Sincerely,
Anton
NovaTomato Team
Love the quality of the merchandise! Most comfortable polos I own! Just make sure your designs are spot on before you purchase.
Thank you for your review! We appreciate your positive feedback regarding the quality of our products, especially the comfort of our polos. We understand the importance of ensuring accurate designs, and we will continue to strive for excellence in this area. Your feedback is valuable to us. Thank you for your support!
Best regards,
Anton
NovaTomato Team
For the most part, the quality is good. When I had an issue with a sample, Customer Service was able to assist and the response time, when it came to a follow up, was very prompt with a resolution. The production to delivery time is longer than I anticipated so just plan to order way in advance to have product/samples in a timely fashion.
Thank you for providing your feedback! We greatly appreciate your positive comments about the quality of our products and the excellent assistance provided by our Customer Service team. Resolving issues promptly is a top priority for us, and we're glad we could assist you effectively.
Regarding the production time, we want to emphasize that it is an important aspect of our commitment to delivering products of the highest quality. Our team takes great care in crafting each item to meet our stringent standards, ensuring that you receive the best possible product. Also most of our products are all-over print which takes longer time. We constantly strive to improve our processes and reduce lead times while maintaining the exceptional quality we're known for.
Thank you once again for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Anton
NovaTomato Team
Setting up the POD connection to shopify was really quite easy. Now I am excited to add more products with my designs
Thank you for your wonderful feedback. We are grateful that you had a wonderful experience with the integration and we are looking forward to seeing your designs. It is truly our pleasure to serve you and we are excited to serve your customers in the near future. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
J'aime beaucoup les produits de qualité. Le seul problème pour moi c'est la conversion en devise canadienne qui me laisse très peu de marge de manoeuvre pour faire un profit intéressant. Mais le fournisseur et l'application la plus intéressante.
Thank you for your feedback! Your input regarding our products and services is greatly appreciated and will undoubtedly assist us in making future improvements. As a team, we are committed to listening to our valued customers, and we can assure you that further updates and enhancements are in the works. Please stay tuned for future announcements!
We sincerely hope that you will continue to enjoy using our services.
Best regards,
Anton
NovaTomato Team