B2stock: Back In Stock notify

Excellent app, exactly what we were looking for. It sends emails automatically rather than us having to somehow keep track of all requests. Customer support is excellent and the customizable email template allows us to brand our correspondence to the customer, keeping the guest experience cohesive throughout the visit/request/ordering process.

Customer service support is excellent. I mention it twice because they not only set up the program for us (for free), but also helped to troubleshoot the email template issue we were having, both done quickly.

We would definitely recommend this app!

Es arbeitet wie es sollte. Die Produkte werden angelegt, Kunden ebenfalls und man kann auch manuell hinzufügen, was für uns interessant ist.

App is functional, but doesn't handle variants very gracefully. Can't set quantity thresholds for firing emails (e.g. more than 1 should be restocked before it sends emails). Support is non-existent. Each of those issues is worth a star.

It worked fine for a while, but I noticed that recently it stopped working. When the page first loads you can see the sign up form to receive an email on an out of stock item, but the sign up form vanishes almost instantly. This renders the app useless if people cannot sign up. I'm dropping this app. There is no point in spending $3 a month for something that does not work properly.

We installed it last week and can´t really fault it as it does the job. Customer service is fast and efficient - we got it up and running in our store in a matter of hours.

Sabina
www.vadepekes.com

Emailed support 4 times to help upload product so I can notify customers. Now will have to unload and have my IT person reload a new app where I can actually get some support if needed.

I initially liked the app, however the functionality on the back end for me was not working properly and that's where I got lack of service. App was installed and I needed some help as it wasn't functioning in the restock date area. I sent a message for help on this and no reply back. So I uninstalled the app and it's still remains. Why is it still there?

I emailed the developers about installing this app to try it for the 14 day trial, but never heard a word from them. The only way I knew it was installed was that I noticed the extra charge on my Shopify account. I had asked a few customization question that were never answered.

When I checked on the installation, I noticed that it wan't working and emailed the developers immediately to see if they would uninstall the app. It's been several days with no word and an app on my site that doesn't work.

I was really hoping this would be a simple way to collect customer data on out of stock items, but it's just turned into a clunky broken add-on. Super disappointed in the lack of communication.

You get what you pay for, I guess. The code is fairly weird. Somehow they hide the main box of the app by default in the template. I had a hell of a time getting it active on my theme, and then I ran into random errors in their admin panel, so I decided to uninstall it. I sent them 2 emails with no reply, however, I didn't give them a lot of time to respond, so I'll give them the benefit of the doubt there.

Edit: No reply whatsoever from the developer, so down from 2 stars to 1...

Edit 2: Got in touch with the developer. Seems very helpful now that we've connected. He installed the app for me and it seems to be working. A few things that could use some polishing, preventing it from a 5-star rating, but I think the developer redeemed himself.

This app doesn’t work, we had our developer check the code and every tune was working correctly it just didn’t didnt items that were out of stock. Twice I emailed support and they didn’t reply. Shocking customer service