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Useful especially to avoid customer questions about shipping date.
it will save a lot of time of my customer support team.
Dear customer,
Thank you so much for your feedback! We're glad to hear that it's been helpful in reducing customer questions about shipping dates. Saving time for your support team is one of our key goals, so we're thrilled that it's making a difference for you.
If you ever need further assistance or have any suggestions, don't hesitate to reach out!
Regards,
Chloé - Customer Success Manager @NestScale
Great app everyone should try it atleast one time. No need to pay anything ❤️❤️❤️❤️
Dear,
I just wanted to take a moment to personally thank you for your kind review! We’re thrilled to hear that you had such a positive experience with our app and appreciate you spreading the word. Your support means a lot to us!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We're always here to help and ensure you get the most out of the app.
Thanks again for your amazing feedback! We hope you continue enjoying the app.
Warm regards,
Chloé - Customer Success Manager @NestScale
Its really good because you can easily put an estimated delivery date and its completely free and the fact that it is completely free makes it really good
Dear customer,
Thanks for sharing your thoughts! I'm thrilled that you find the estimated delivery date feature helpful. We aim to make your experience as smooth and cost-effective as possible, so your feedback is greatly appreciated.
If you have any further questions, please don’t hesitate to reach out. We are always here to assist!
Regards,
Chloé - Customer Success Manager @NestScale
"This app is fantastic! It has everything I need, is free, and offers great support. Highly recommended!"
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and finding it helpful. Our team works hard to provide great support, and it's wonderful to know that it’s making a difference for you.
If you ever need anything or have any questions, feel free to reach out. Thanks again for the recommendation!
Regards,
Chloé - Customer Success Manager @NestScale
The app is awesome and the support is even better! If i could give more than 5 stars I would!
Hello,
Wow, thank you so much for your incredible feedback! We're thrilled to hear that you love the app and that our support exceeded your expectations. Your kind words truly make our day!
If you ever need anything else, we're here for you. Thanks again for your support and the glowing review - it's customers like you who make what we do so rewarding!
Best regards,
Chloé - Customer Success Manager
Great app. Very clear and a really nice addition to our webshop. There was some small issue, but the support was great and fast, so that the problem was solved immediately.
Great soporte and very usefully and intuitive app. I recommend it.
Hi customer,
Thank you so much for your kind words! We're delighted to hear that you find our app useful and intuitive. Your recommendation means a lot to us. If you ever need any assistance, please don't hesitate to reach out.
Best regards,
Chloé - Customer Success Manager @NestScale
Amazing perfect exactly what i needed
Dear valued customer,
Thank you so much for your kind words! I’m thrilled to hear that you found my assistance helpful.
If you have any more questions or need further support, feel free to reach out anytime. I’m here to help!
Best regards,
Chloé - Customer Success Manager @NestScale
App doesn't work in Firefox at all. Just doesn't show up. No reply from customer service. 1 star just for free of charge app.
upd.
The issue was fixed. Also got replay from customer service.
Good app for a free one but useless for the most shops since it doesn't have shipping profiles which is crucial for EDD app.
I'd suggest to find a way to connect EDD to the Shopify admin shipping profiles. It's the more logical and seamless way to connect EDD to the product, than through collections or metafields. However, not a single app on the market does it for unknown reason.
Dear customer,
Thank you for bringing this to our attention.
I apologize for the inconvenience you've experienced with our app not working in Firefox and the lack of timely response from our customer service team.
We've recently resolved the issue with the app, and it should now function correctly in Firefox. Additionally, I reached out to you personally yesterday to assist further but have not received a response.
Could you please check your spam or junk mail folder to ensure our communication hasn’t been missed?
We're here to help and ensure you have a great experience with our app.
Best regards,
Chloé - Customer Success Manager @NestScale
Update: June 24th 2024
Thank you for updating your review. We're glad to hear the issue was fixed.
We appreciate your feedback about the shipping profiles. Connecting EDD to Shopify admin shipping profiles is a great idea, and we'll consider it for future updates.
If you have any other questions or feedback, please let us know. We're here to help.
Thank you for using our app.
Awesome!
Dear customer,
Thank you so much for the awesome review! We're delighted to hear that you're having a great experience with the app. It really motivates us to keep improving and delivering the best possible service to our users. If you ever have any questions, suggestions, or need assistance, don't hesitate to reach out. We're always here to support you and ensure the app continues to meet your expectations. Thanks again for your support!
Cheers,
Chloé - Customer Success Manager @NestScale