Avis (151)

Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
20 février 2025

Easy to install and design looks great.

BondLuxe
Royaume-Uni
5 mois d’utilisation de l’application
NestScale a répondu 23 février 2025

Dear valued customer,

Thank you so much for your feedback! 😊 We're glad to hear that you found the app easy to install and that you like the design. If you ever need any assistance or customization, feel free to reach out, we’re always happy to help!

Wishing you great success with your store! 🚀

Best,
Lily - Customer Success Specialist @NestScale

7 février 2025

Special thanks to "Rachel" for solving all my problems; she has helped in every possible way.

The Seven Colours
Inde
5 mois d’utilisation de l’application
NestScale a répondu 9 février 2025

Dear customer,

Thank you so much for your kind words! 😊 It truly means a lot to know that I was able to help and make things easier for you. Providing great support is always our goal, and I’m happy I could assist in every way possible.

If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience with our app!

Wishing you continued success with your store! 🚀✨

Best,
Rachel - Customer Success Specialist @NestScale

1 janvier 2025

They started as free and then suddenly start charging money.

Shopagain
Canada
8 mois d’utilisation de l’application
NestScale a répondu 3 janvier 2025

Hi,

Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this.

You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan.

After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions.

When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit.

We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app.

Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further.

Best regards,
Chloé Nguyen
Customer Success Manager @NestScale

18 février 2025

Very helpful staff. Solved my problem quickly and super friendly.

Apparel Outpost
Nouvelle-Zélande
2 mois d’utilisation de l’application
NestScale a répondu 19 février 2025

Hi,

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team. Providing quick and friendly support is always our priority!

If you ever need any further assistance, feel free to reach out, we’re always happy to help! 🚀

Best regards,
Chloé - Customer Success Manager @NestScale

4 février 2025

A great App to Use. had some difficulty setting is up from Lily from Support was hugely Helpful. She was very patient.

I would also say that the customization options are also a lot so you are bound to find a right fit.

INDRIZEST
États-Unis
2 mois d’utilisation de l’application
NestScale a répondu 5 février 2025

Dear customer,

Thank you so much for your kind words! 💙 We're thrilled to hear that you found the app useful and that Lily was able to assist you. We’ll be sure to share your feedback with her!

Customization is definitely one of our key focuses, and we're glad you found the right fit. If you ever need any further support or have suggestions, we’re always here to help. 🚀

Happy selling! 😊✨
Rachel - Customer Success Specialist @NestScale

21 février 2025

Contacted support for an update issue they recently did and Lily responded quickly. Her team resolved the problem and it was a great experience.

Gadget Fiesta
États-Unis
Environ 2 mois d’utilisation de l’application
NestScale a répondu 23 février 2025

Hi,

That’s amazing to hear! 😊 I’m so glad Lily and the team could get things sorted out quickly for you. We know how important it is to keep things running smoothly, so it truly means a lot to hear that you had a great experience.

If you ever need anything else, we’re just a message away! Wishing you all the best with your store. 🚀✨

Best,
Rachel - Customer Success Specialist @NestScale

3 janvier 2025

This app is super easy to use and did exactly what I wanted.

WunderUndies
États-Unis
4 mois d’utilisation de l’application
NestScale a répondu 5 janvier 2025

Dear customer,

Thank you so much for the great feedback! 😊 We're thrilled to hear the app was easy to use and met your expectations. If you ever need any assistance or have suggestions, feel free to reach out. We're always here to help! 🚀

Regards,
Rachel - Customer Success Specialist @NestScale

17 février 2025

Very good, thanks for your help Lily!

Merino Protect
R.A.S. chinoise de Hong Kong
Environ un mois d’utilisation de l’application
NestScale a répondu 18 février 2025

Hi,

Thank you so much for your kind words! 😊 I'm really happy to hear that I could assist you. If you ever need any help in the future, don’t hesitate to reach out, I’m always here to support you!

Wishing you all the best with your store! 🚀

Best regards,
Lily - Customer Success Specialist @NestScale

19 décembre 2024

very useful apps and good customer support! 5*!

Gourami
R.A.S. chinoise de Hong Kong
3 mois d’utilisation de l’application
NestScale a répondu 20 décembre 2024

Dear customer,

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you find the app useful and appreciate our customer support. Your kind words mean the world to us! If you ever need anything, we’re always here to help. 🚀

Regards,
Rachel - Customer Success Specialist @NestScale

20 février 2025

Le support est très réactif et s'attache à résoudre les problèmes !

Huguet Paris
France
11 jours d’utilisation de l’application
NestScale a répondu 23 février 2025

Bonjour,
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre support a pu vous aider rapidement. Votre satisfaction est notre priorité, et nous restons disponibles si vous avez la moindre question ou besoin d’assistance supplémentaire.

Encore merci pour votre confiance et belle continuation avec votre boutique ! 🚀✨

À bientôt,
Chloé @NestScale