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Honestly disappointed. This is one of the worst apps I’ve ever used. You pay a monthly subscription, yet no support at all. Messages are ignored, and no one is there when you need help setting up certain features. Customer service is completely non-existent. I strongly do not recommend it.
Dear customer,
Thanks for your feedback, and we're really sorry to hear you had a frustrating experience.
We checked and saw that your message came in outside of our business hours, which is why there was a delay. But our team did respond and helped resolve the issue later that same day (your time).
We always aim to support our users as quickly as possible, and we’ll keep working to improve. If there’s anything else you need, feel free to reach out anytime, we’re here to help!
— The NestScale Team
great app
great customer service
i love it
Great app! Works out of the box, lots of design settings. And when I encountered a problem during a theme change their support fixed it promptly.
Highly recommended!
Dear customer,
Thank you so much for your fantastic review! We're thrilled to hear that you find our app great and easy to use. It's wonderful to know that our design settings and support team were able to meet your needs promptly, especially during the theme change.
Your recommendation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. On behalf of the customer success team, thanks again for your support!
Best regards,
Chloé - Customer Success Manager @NestScale
Great app for the price actually, it does lack a certain feature which is a conditional display of variants but considering it's almost free I don't have a problem. Also, Lily from their customer support was really fast to respond.
Hi there,
Thanks for your review! We’re glad you find the app valuable, and happy to hear Lily was quick to help.
We appreciate your feedback about the conditional display of variants - it’s something we’re considering.
If you have any other thoughts or questions, just let us know!
Regards,
Chloé - Customer Success Manager @NestScale
App works just like it is supposed to, had some troubles with the app and my theme but the support tried everything in their power to solve the problem.
Dear Ivan,
Thanks a lot for your honest review! I’m really glad the app is working as expected overall, and I truly appreciate your patience as we work through the conflict with your page builder.
Sometimes these app-to-app issues can be tricky, but please know we’re doing everything we can to get it fully resolved for you. If there’s ever anything else you need in the meantime, don’t hesitate to reach out, we’re always here to help!
— Chloé from NestScale 💛
Ich hatte ein Erscheinungsproblem mit dem Titel von der Farbeauswahl auf zwei Webseiten und das Team hat das super schnell gelöst. Ich bin super zufrieden mit der App und der Support ist einfach sehr schnell und effizient. Vielen Dank!
Hallo,
Vielen Dank für Ihr wunderbares Feedback! Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit unserer App gemacht haben und unser Support-Team das Problem schnell lösen konnte. Ihre Zufriedenheit hat für uns oberste Priorität, und es bedeutet uns viel zu wissen, dass wir Ihnen effizient helfen konnten.
Falls Sie in Zukunft weitere Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, sich an uns zu wenden. Wir sind jederzeit für Sie da!
Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für unsere App entschieden haben.
Mit freundlichen Grüßen,
Chloé
great app
This makes the store look so much better and lets customers see the color options so easy! I had a little trouble getting it to work properly with my theme at first but Rachel stepped in and got it fixed and working great! Great addition and great service.
Thank you so much for the lovely review! 😊 I’m so glad to hear the app helped improve your store’s look and made color options easier for your customers, that’s exactly what we designed it for!
I’m also happy Rachel could step in and get everything working smoothly with your theme. We’re lucky to have her on the team! If you ever need anything else, feel free to reach out anytime, we’re always here to help.
Wishing you all the best with your store!
— Chloé from NestScale 💛
Honestly I only wanted this app due to the variant image feature, allowing you to hide images for unselected products. When I discovered that the app didn't support my third party shopify theme the team at NS got the developers in and within a week had the app working on my theme. That is just great customer service. Thanks team
Thank you so much for your kind and detailed review! 😊 I'm really happy to hear the variant image feature is working the way you needed, and huge kudos to Rachel and our dev team for jumping in and getting it integrated with your customized theme so quickly.
We truly appreciate your patience while we worked on the fix. Your feedback means a lot to us, and we’re always here if you need anything else or have more ideas to improve the app.
Thanks again for trusting us!
— Chloé from NestScale 💛
日本のECサイトを運営しています。
求めていた機能が一つで完結し、希望通りの見た目になりました。
管理画面も分かりやすく、またサポートの皆様も大変親切にご対応いただきとても感謝しています。
この度は素敵なレビューをありがとうございます！😊
ご希望通りの見た目になり、管理画面も分かりやすいと感じていただけたとのこと、とても嬉しいです。サポートチームへのお言葉もありがとうございます。今後もより良いアプリ体験をご提供できるよう努めてまいります。
— Chloé from NestScale 💛
