리뷰 (103)
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They started as free and then suddenly start charging money.
Hi,
Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this.
You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan.
After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions.
When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit.
We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app.
Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further.
Best regards,
Chloé Nguyen
Customer Success Manager @NestScale
Glad I found this app, very user friendly and straightforward. Their support team is very responsive as well and open to suggestions for new features. Would def recommend especially for anyone just starting out their store like me.
Hi there,
Thank you so much for your positive feedback! We're thrilled to hear that you find the app user-friendly and straightforward. We're also glad that our support team has been responsive and open to your suggestions. Your recommendation means a lot to us, especially for new store owners like yourself. If you have any more suggestions or need further assistance, feel free to reach out.
Best regards,
Chloé - Customer Success Manager @NestScale
Good custom service!
Thank you so much! 😊 We're glad you had a good experience with our support. Let us know if there's anything else we can help with!
Chloé
This app is super easy to use and did exactly what I wanted.
Dear customer,
Thank you so much for the great feedback! 😊 We're thrilled to hear the app was easy to use and met your expectations. If you ever need any assistance or have suggestions, feel free to reach out. We're always here to help! 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
Great app and really great support from Lily and her team.
Dear customer,
Thank you so much for your wonderful feedback! We're delighted to know you’re enjoying the app and had a great experience with Lily and the team. Your support truly motivates us to keep delivering the best service possible. Let us know if there’s anything else we can help with! 😊
Best regards,
Rachel - Customer Success Specialist @NestScale
The app had an issue at the beginning, but with their great customer service (we got help by Lily) the issue was resolved quickly and now it works great.
Hi customer,
Thank you so much for your feedback! We're sorry for the initial issue you experienced, but we're thrilled to hear that Lily and our team were able to resolve it quickly for you. We're glad the app is now working great for you.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Chloé - Customer Success Manager @NestScale
Really great app that does exactly what it says. I was contacted by the team after the installation to ask if there was any support needed which is also great. Thank you for this app!
Dear Customer,
Thank you so much for your kind words! 😊 We're thrilled to hear that our app is meeting your expectations and doing exactly what you need. Providing excellent support is very important to us, and we're glad you appreciated our follow-up after installation.
If you ever need assistance or have any feedback, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing our app, and we wish you continued success with your store! 🚀
Best regards,
Chloé - Customer Success Manager @NestScale
Best support ever
App so easy to use and price also very cheap
Thank you so much for your kind words! 😊 We're so happy to hear that you're enjoying the app and our support. Making it easy to use and affordable is exactly what we aim for!
If you ever need anything, just let us know, we’re always here to help. 🚀
Wishing you lots of success with your store! 🎉
Regards,
Rachel - Customer Success Specialist @NestScale
very useful apps and good customer support! 5*!
Dear customer,
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you find the app useful and appreciate our customer support. Your kind words mean the world to us! If you ever need anything, we’re always here to help. 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
Muy bien
¡Gracias! 😊 Nos alegra saber que todo va muy bien. Si necesitas ayuda o tienes alguna pregunta, aquí estamos para lo que necesites.
— Chloé from NestScale 💛