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Dear customer,

Thank you so much for your kind words! 💙 We're thrilled to hear that you found the app useful and that Lily was able to assist you. We’ll be sure to share your feedback with her!

Customization is definitely one of our key focuses, and we're glad you found the right fit. If you ever need any further support or have suggestions, we’re always here to help. 🚀

Happy selling! 😊✨
Rachel - Customer Success Specialist @NestScale

Dear customer,

Thank you so much for your kind words! 😊 It truly means a lot to know that I was able to help and make things easier for you. Providing great support is always our goal, and I’m happy I could assist in every way possible.

If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience with our app!

Wishing you continued success with your store! 🚀✨

Best,
Rachel - Customer Success Specialist @NestScale

Hi,

That’s amazing to hear! 😊 I’m so glad Lily and the team could get things sorted out quickly for you. We know how important it is to keep things running smoothly, so it truly means a lot to hear that you had a great experience.

If you ever need anything else, we’re just a message away! Wishing you all the best with your store. 🚀✨

Best,
Rachel - Customer Success Specialist @NestScale

Dear valued customer,

Thank you so much for your feedback! 😊 We're glad to hear that you found the app easy to install and that you like the design. If you ever need any assistance or customization, feel free to reach out, we’re always happy to help!

Wishing you great success with your store! 🚀

Best,
Lily - Customer Success Specialist @NestScale

Hi,

Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this.

You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan.

After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions.

When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit.

We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app.

Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further.

Best regards,
Chloé Nguyen
Customer Success Manager @NestScale