Omtaler (141)
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Etter vurdering
FUCKING LET ME DO MY SHIT
App was great until it wasn't. One of my nudges wasn't working properly and I contacted support. They told me they would take care of it. After 5 weeks of being told they have "escalated it" and I had to wait I deleted the app. Terrible service.
Thank you for your review and for sharing your experience with the app. We're sincerely sorry to hear that you encountered an issue with one of your nudges and that our support wasn't able to resolve it promptly.
There's absolutely no excuse for the five-week wait you experienced, and we understand why that led you to delete the app.
We take all customer feedback seriously, and yours will be used to improve our support processes to ensure faster resolution times in the future. We value you as a customer and would love to have you back.
Please feel free to reach out to us directly at nudgify@convertize.com if you have any questions or would like to discuss this further.
Sincerely,
Elizabeth
Be ware, I have been contacting the support team for more than 2 months now. The app has been charging me 30 dollars for consecutive 6 months now while i'm on the free plan. I've been waiting to reactivate the app once i need drain more traffic with ad budget. I asked to be reimbursed but zero replies from the support team.
Dear Taiga
We sincerely apologize for the inconvenience you've experienced, we understand the frustration this billing issue has caused.
From our investigation, we can see you activated your subscription charge November 15th 2022, but can see no record of a cancelled subscription up until November 13th 2023. We have escalated this to Shopify however as they handle all billing with merchants directly, and they would be contacting you for further investigation.
Thank you for your understanding.
Bolanle from Nudgify
Installed the app because it seemed really good. However, once installed and set up none of the nudges worked as they were not showing up on my website. Stupidly, I upgraded hoping to see some results and have more access to the app and still, nothing was showing on my site. When I looked at my dashboard. It said my nudge only had one impression. At this point, I then immediately uninstalled the app. I have seen been trying to get a refund for the upgrade of which I only used for less than 24 hours and they're refusing to do this. The whole experience has been a wasted effort and a waste of money. I certainly do not recommend this app.
I am sorry to hear you upgraded in vain to try and make your Nudges show! Our Nudges use real data from your store and don't show right away if you don't have e.g. new purchases yet. We have now refunded you. In the future, please don't hesitate to ask for help via our live support chat. We would have been able to help you make your Nudges show without any need to upgrade!
I didn't see the my nudge after i purchased a plan. And support does not help me to solve issue. okay
Hi there, I am sorry to hear that your nudges weren't showing after purchasing a plan! Our Nudges use real data from your store and don't show right away if you don't have e.g. new purchases yet. Rest assured, we would be contacting you shortly to help with this.