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Awesome way to handle sales tax. Super easy set up, Numeral handled the heavy lifting. Fillings were done quickly and accurately. Customer service gets back to me the same day if I need support. This is basically sales tax on auto pilot and great for founders / small businesses. Sales team was pretty chill too, which is appreciated.
Numeral has been an absolute game changer for our business. We originally came to them with a very complicated situation. We were significantly behind on our sales tax remittance and felt completely overwhelmed by the process of getting back into compliance.
From day one, the Numeral team guided us every step of the way. They coordinated directly with the CDTFA, helped us untangle years of confusion, and made what felt like an impossible task surprisingly straightforward. Their team was knowledgeable, responsive, and incredibly supportive throughout the entire process.
Now that we're caught up, Numeral automatically files our sales tax returns each quarter, giving us tremendous peace of mind and allowing us to focus on running our business instead of worrying about tax deadlines and compliance issues.
We truly cannot say enough good things about Numeral. They took something that felt daunting, confusing, and stressful and made it ridiculously easy. We're incredibly grateful we found them and would highly recommend them to any Shopify merchant looking for a reliable sales tax solution.
We switched over from a large player in the sales tax industry over to Numeral and could not be happier. Numeral actually provides GREAT service and doesn't just promise it, they actual deliver it.
Matheus has been great over at Numeral as well.
I'm glad we made the switch over to Numeral!
Their support team goes above and beyond. Very responsive, helpful, and reliable when it comes to following up with pending tax compliance. We really appreciate the support.
Very responsive customer service that takes accountability
At this point it looks like emails and tickets have gone unanswered from the Numeral team. I have tax authorities contacting me indicating I'm non-compliant. And nobody from the Numeral team gets back to me despite emails and an open ticket. There is also no phone number to speak to an actual human.
The App works well, and if you have a question and email customer service, you get a quick response. Thanks again Matheus!
I really did my best to give them the benefit of the doubt. I am currenly TWELVE MONTHS into a support case that their team can't resolve. And mind you, the CEO is on the thread and fully aware of this.
Numeral incorrectly filed my state taxes and can not figure out how to fix it. I would say it is not worth the headache. I hate giving negative reviews, but I gave them countless chances to correct their mistakes to this point. I am being told that I am getting premium support and full escalation, but the quality of this support is well below any standard.
Customer services is on point, always very responsive and helpful when reached out to.
The Numeral app and team are great! Javier is always super quick to respond and help me with any questions I have. Thank you!