Numeral Sales Tax

Avoid this, there are better options out there. Their CS is terrible and they will only file on a monthly frequency which is a complete waste of money when you have annual, quarterly, and monthly filing frequencies for different states.

There are better options out there, have onboarded with Kintsugi and so far much better, also half the price per filing...

I will reiterate that their CS is brutally bad, and so far from helpful.

I have had the worst experience with this company, they charged me for registrations, but their virtual mailbox doesn't work, so months later and Texas has still not been registered.

I decided to go with a different provider, but when requesting for them to remove my account information, they just ignore me.

Do not let them set up your state sales tax information and please file this manually yourself. Once you leave, they have your login information and never email you back. It's been 3 weeks of me emailing their support with no reply.

At this point it looks like emails and tickets have gone unanswered from the Numeral team. I have tax authorities contacting me indicating I'm non-compliant. And nobody from the Numeral team gets back to me despite emails and an open ticket. There is also no phone number to speak to an actual human.

I really did my best to give them the benefit of the doubt. I am currenly TWELVE MONTHS into a support case that their team can't resolve. And mind you, the CEO is on the thread and fully aware of this.

Numeral incorrectly filed my state taxes and can not figure out how to fix it. I would say it is not worth the headache. I hate giving negative reviews, but I gave them countless chances to correct their mistakes to this point. I am being told that I am getting premium support and full escalation, but the quality of this support is well below any standard.

As many others have mentioned in their reviews, customer support can take weeks to respond. They won't own to their mistakes and you'll end up having to fix them yourself most likely.

The service may seem fine when everything is working, but if you run into an issue, getting help is extremely difficult. That’s when the experience becomes frustrating and disappointing.

Consumer beware. They come across great, helpful and responsive. Then once they get you onboarded, the communication stops, you see them in and out of your accounts at all hours of the day and night and nothing is getting done. They switched existing annual filings to MONTHLY saying that they "had" to do things that way but never told me up front so then they collect $75 PER FILING PER MONTH in like five states in which I do business. ZERO dollar filings I know they won't publish this but do your homework and ask the questions up front. The amount of manual work I have had to do to get them disconnected from my accounts has been awful

One of the worst apps and without a doubt the worst customer service I have ever experienced. You are sold on an easy filing and essentially hands off experience. Reality is the product doesn't even work and the numbers it generates are incorrect. We were told the discrepancies are due to "rounding differences" which is a crazy response for tax that needs to be reported. It missed our filings, said it would cover any penalties, and has since ghosted us in responding. Unbelievable, this company should be sued for fraud and held liable for their negligence.

Horrendous customer support. I had a time-sensitive filing issue and went nearly a month without a clear answer or resolution. I followed up 5 times and went two full weeks with zero responses on the ticket. Still not resolved. For something as critical as sales tax, this is unacceptable.

Waited forever and they never finished the nexus setup. No communication or customer service.