Overall rating Based on 2341 reviews
It is a great concept and it is something that could definitely work IF applied properly. Supplier did not respond and as per T&Cs, you can't recoup your cancel your order until X days. This meant I had to source the very scarce product manually (not from Oberlo) at a loss, and then post it myself. This defeats the concept of drop shipping. Oberlo needs to be vetting suppliers at the start and even periodically!! Perhaps my experience is an anomaly, however it is mine to share and that is the exact reason you get 1 star. I was tempted to do 2 star, however because of Oberlo's slow time to respond, you only get 1 :(
APP is not working properly. Items are no longer available at the supplier or cost prices change and we didn't get any notification as we were supposed to. Contacted customer servive via chat and this is the last message we wrote there: "Passed 10 hours since my last message and not only I did not get any feedback from you as I did not get any notification regarding the end of availability of the mentioned item. Totally unsatisfied with your service."
Lacks functionalities like bulk edit or bulk delete of products. Recently Oberlo stopped their Oberlo Verified Suppliers, which they kept saying it's the best thing ever... I spent countless hours loading up on these suppliers and now I need to delete the 300+ items I added to my cart, one by one!!!!!!
Hi there. I'm really sorry to hear you had a poor experience using Oberlo. You're right, we've since removed all Verified Suppliers from the platform as, unfortunately, having our internal suppliers was not serving our merchant base. I really appreciate you annoying that must have been for you. It was something we really needed to do for the overall good, but of course, some people were stuck having to replace all of the products in their store with alternatives. We issued a notice several months ago and in one week all of the orders will cease. Terribly sorry for the inconvenience. -Jasper
I had a blazer listed on my website that was listed through Oberlo for a super low price. When it came to fulfill the order, the price that I needed to pay was eight and a half times higher. I can't recommend or trust an app that will change prices at the tip of a hat. Do not use.
Hey there. Thank you for your review. I’m so sorry to hear you had that experience while using the Oberlo app. Within Oberlo we have the Auto Updates feature (https://bit.ly/2LybMB9) that will automatically update your prices if a supplier raises the product price. This is the best way to make sure you aren’t losing money on your sales. Thank you once again for leaving your feedback and don’t hesitate to reach out to us with any question or concern. - Kitana
I love how Oberlo workd just dont like Aliexpress shipping times ....we are in this generation were they want the product fast ! 14 days tops....sorry im deleting the app cause i need something trust worth and durable
Hi there. Thank you so much for leaving this feedback for us. I’m sorry to hear that this was your experience with AliExpress. Many people don’t know this but you can find great products on AliExpress that ship from locations other than China. If you’re targeting customers in the USA, you can find products that ship from the USA and will use USPS shipping that has an average of 6 - 12 days. AliExpress does not only have this for the USA, but other countries also.
Check out this great help doc that will show you how to find those products (https://bit.ly/2NhmEWI). If you need any help with this just let us know. - Kitana
I tried OBERLO. It has a seamless amazing powerful outstanding integration.
But I am totally dissatisfied….
I have added a product from "AliExpress" to my Shopify store. I got my first order. I was shocked to discover that AliExpress has used my information from my Shopify order and sent a marketing email to my customer asking him to join AliExpress to be able to track his shipment.
This is not helping me to grow as a drop shipping client. In fact, my shopify store was used as a bridge to reach to my customer and telling him indirectly that "AliExpress" IS THE PROVIDER FOR THE PRODUCT.
What a behavior that has broken my trust in using OBERLO as a drop shipping tool to be linked to my Shopify account. unfortunately, there are no negative stars to rate the application and show my dissatisfaction, and that is why I have chosen one star to rate it. Otherwise, I will use 10 negative stars to rate OBERLO.
Hi there. Thank you for taking the time to leave a review. I’m sorry to hear you had that experience with the Oberlo app. This is not the experience we want our merchants to go through. When you get an order in your store and you use the Oberlo Chrome Extension to place the orders you want to make sure you’re logged into your AliExpress account. By logging into your AliExpress account your own email will be the one used in the checkout process and not your customers. This will make sure the AliExpress supplier will have no contact information for your customer and the automated tracking email will not be sent to them from AliExpress.
Again, I’m sorry to hear you experienced this. If you have any other concerns you want to share with us please don’t hesitate to reach out to our support so we can help you with addressing them, and getting your account set up. -Kitana
Hey there, im having a really hard time
trying to import a product. It's not working at all, even from other big sellers who sell the same product. I really don't wanna go for a seller on Oberlo who only sold this product 200x in the last 6 months. The sellers from aliexpress which i want to import the product from got like 500 orders a day!
Hi, I just linked to Shopify. Heard group things about the app. Am really excited to use it in my online story. But whenever I load it all I get is a white screen. What is the problem?
Hi there! Thanks for your review and talk about unlucky timing! We're really sorry to hear that you were seeing a white screen at the time of your download. Intermittently and over the last 24-48 hours, there was a minor bug that had created some issues with the dashboard. The issue has since been resolved and we certainly hope you give us another chance! The Oberlo app is really easy to use and connects you to millions of products in just a few clicks, so please check it out and explore. We're happy to have had you join and look forward to working with you in the future.
Oberlo verified supplier missed the shipping time, tried to contact Oberlo but no response & now I'm having tons of refund request!
Hello there, thank you for your review. I apologize on behalf of the Oberlo supplier as I know how vital it is to get your products shipped to your customers as soon as possible. Please email our support team at email@example.com so they can have a closer look and follow up directly with the supplier for you. Thank you again for the review and your patience in this matter. -Anna
Vast Fashion Squares
I use this app, there is no customer service what so ever, after complaint to Shopify came to find out its Shopify product.
Hi there, thank you taking the time to leave us a review. I'm extremely sorry to hear you were not able to reach our support. We do have a support team and you can contact them with any question or concern at firstname.lastname@example.org. If you're still having any difficulties, feel free to DM us on Facebook on Twitter. Looking forward to hearing from you! -Anna