Tiger Gear Shop
Great service, quick communication and last but not leas! I definitely recommend it this way........
Gadgets, Gifts, & Gizmos
Here's where I am right now. First, I chose a product that in the notes says it's free shipping in the U.S. I reached out to the shop and asked why I was being charged shipping, and reached out to Oberlo. Neither gave me a reason why it says free shipping and it isn't. Have 3 orders with the same shop, of course I paid for them and received a message they're not available. They offered another similar product, but that's not what i presented to my customers. I did ask if it was the same price, but you're talking a 9 hour delay with messaging because China. I've requested the orders to be canceled. It will take 3-10 days to refund my money and I have to order from somewhere else to fulfill what I have. I have no clue how to order from a different supplier and mark my Oberlo orders as shipped, but I don't think I'll get any help in that department, either. Currently out $200 with no products, no response, and absolutely ZERO confidence that this is a viable system. The extra star I gave was for the fluidity of the system and product selection. But none of that matters when you can't get any of the products you've sold. I say try anywhere but here.
Hey, there! 👋 We appreciate you taking the time to leave us a detailed review! Sorry to hear you're having some trouble with the products being shipped. Normally if free shipping is an option you can select it when you're checking out on AliExpress. If you have a default shipping method selected it will automatically select that (even if it's a paid method). We also have a guide on what to do if your product isn't available from the supplier. It covers how to find a similar product from other suppliers, and fulfill those orders by using Oberlo. That's great you've already started the cancellation process for these orders. Shoot us a message at firstname.lastname@example.org with the order numbers you're referring to and our team will look into this for you. 🙂 -Rio
So far, I've made two sales through Oberlo, and on both of them, I had problems with the Ali Express suppliers. They are just not reliable, and they are damaging the reputation of my shop. I would recommend Oberlo to create a list of reliable Ali Express suppliers so it would be safer for us to do business using this app. As for my experience, I don't think installing Oberlo is advisable.
Hi! 👋 Thanks for taking time out of your day to leave us a review. Sorry to hear that you had a bad experience with your current AliExpress suppliers. We'll definitely take that suggestion into account! In the meantime, we actually have some articles on how you can find reliable suppliers on AliExpress and research them to make sure they ship the products fast! Check out our help guides for how to do this, or send us an email at email@example.com. 🙂 -Rio
ontem e hoje meus pedidos que estão como pagos no shopify não estão aparecendo para serem processados !!
Hello! 👋 Thanks for leaving us a review! I'll use Google Translate to try and answer your question as best I can. If your products aren't showing in Oberlo, this is normally due to a product sync issue that can be fixed by simply using the override feature! If you still have trouble, you can send us an email at firstname.lastname@example.org and we're happy to take a look into that for you. 🙂 -Rio
Your app is realy good, but I have problem today, it is - "503 Service Temporarily Unavailable". What I must to do?
Hello! 👋 Thanks for the kind words even though you were having some trouble! 💙 That was a problem on our end that we've fixed. You can go ahead and use Oberlo as normal! Let us know if you need anything. 🙂 -Rio
Usually Oberlo is a good service however today the service is not working and i couldn't import my products
Hey! 👋 I'm happy that you usually find the service great! We had an issue earlier regarding app access, but it's been fixed and you can use the app with no problems now! Sorry for the inconvenience. 🙂 -Rio
Works great but doesn't seem to be working at all today and there has been no email to say the site is going down for any reason which is a bit disappointing
Hey, there! 👋 Thanks for taking the time to leave us a review! We had a small issue earlier that has since been resolved by our team. You'll be able to use the app with no issues! Try it out and let us know if you need anything. 🙂 -Rio
Installing this app was a great decision! Finding new products for my store is fast and easy! Nice work
Starting your business was a great decision! I'm happy you're able to find awesome products easily. Check out Oberlo.com for some awesome dropshipping resources like blogs, podcasts, training, and ebooks! 🙂 -Rio
It's pretty easy to use. It could be better but it gets the job done. I need to play around with it more.
Hello! I love that our app is easy for you to use. If you have any suggestions on improvements for the app, shoot us a message at email@example.com with your feature requests and we'll add it to the list! We build our platform for merchants like you and a lot of the features come from suggestions by our merchants. 🙂 -Rio
Oberlo contacts are completely inactive, they don't care about their customers, everything happens when I need support when I sign up for the basic plan from them. The information shows that the payment was successful, but basically everything was not working. I still can't import the product list into my website, I texted them and they were all auto-replies or human messages every 6 hours to get a reply, really is a disaster
Hey, there! Thanks for taking the time out of your day to leave us a review. Sorry about the experience you had with our support teams. We've been very busy recently so we appreciate your patience with us! Could you send us an email at firstname.lastname@example.org with the products that can't be imported? One of us is happy to look into this for you. 🙂 -Rio