The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Update - July 20, 2017
After leaving the review below, I received an email from Oberlo asking me to remove it in exchange for a free plan upgrade. So, when I had a pressing question that impacted my bottom line it took them 5 days to reply. But, when I posted an honest review that impacts THEIR business, I get an email in less than 12 hours.
Original Post - July 19, 2017
Useful for quickly marking items on AliExpress that you might want to sell, and for keeping track of the link between Shopify products and AliExpress products. Beyond that, it's useless.
I used Oberlo to place an order two weeks ago. The Ali seller didn't ship the order, so I wanted to cancel with that seller and order through another. Could not be done with Oberlo. I messaged the "chat" support on Friday afternoon, then I had to find a manual work around. I finally received an email reply from support on Wednesday telling me to read an FAQ page (which I obviously did before messaging support).
During the import process you'll still have to do a LOT of work on the Shopify side on photos, titles, and product descriptions.
During the order process it saves a few lines of typing, but costs me about 7.5% in lost AliBonus for no reason. It used to work, but Kludgy. Now they claim it's disabled for some lame reason. The real reason is that they want the bonus themselves.
My Coconut Heart
Customer service doesn't even respond to messages on time. At the beginning they were excellent, I am not sure what happened with the support. Oberlo suppliers are not reliable for us anymore
Importing Aliexpress suppliers are your best option since you can talk to the supplier and make an adjustment to the order if needed. Staff should focus on improving the app function rather than getting a bunch of suppliers with no reviews.
Now we have a customer that is waiting for a product to arrive in February 2019 and we couldn't do anything since the only option was China Post. For some reason in Aliexpress for international countries like Chile, if you select a supplier with Aliexpress Shipping Method, the supplier will use a better service than China Post and product will get to the customer faster. If you are using Oberlo suppliers, you won't know what postal service they will use until you are placing the order.
My Small Store
The app is easy to use, the problem are the products - Like many, I shop for myself on AliExpress accepting the 2-3 weeks shipping time because the it's cheap and unbranded.
Why in the world I would shop to a website paying more for the same 2-3 weeks wait? No real sense.
My customers don't want to wait, they are ready to pay a premium for fast shipping.
Not worth it.
Their getting worse everyday, their customer service is a total joke. And their software seems to get more outdated as time passes, really sad. They should be ashamed of themselves.
Hi There. Thank you for leaving a review for us and I'm sorry to hear you didn't have a great experience with Oberlo. That is not how we want our merchants to feel. If there is any issue you're dealing with please write our support team at firstname.lastname@example.org. I know they would be happy to help you. Also feel free to leave a comment on any of our social media platforms to have a conversation with us and our community members. Hope to talk more soon. 😀 -Kitana
After using Oberlo for almost four months, I'm updating my review. While I've had sales, I've also had to order duplicates of products during Chinese New Year, when factories shut down. I ordered hats, electric lighters, clothes, etc off of ebay during Chinese New Year. So I paid double for the product to keep customers happy. I requested the orders be cancelled on AliExpress and the factories disregarded and sent the product anyway. None of this was Oberlo's fault, but they do not do enough to let drop shippers know just how bad the Chinese New Year is for drop ship sellers. It last three weeks. They shut down their entire post office in China one week before CNY, so you aren't getting anything shipped for a month. Customers don't understand that. So my customers during CNY got two of everything they ordered.
So I switched over to use the new Oberlo Supply Beta, which supposedly works with only the best AliExpress sellers directly in the Oberlo app. This seems great, but you, the drop shipper have NO WAY to contact that factory if anything goes wrong. You have to use Oberlo support and they are the go-between.
I had an order go to Spain and get denied by customs. I have no idea why and have no way to ask the factory. I spent three weeks with Oberlo support trying to get help. I eventually requested a refund through Oberlo from the factory, the factory got the lighter back and RESENT it and disregarded my refund request. I already refunded my customer because it had been over a month.
I've lost money on this whole experience. I am taking down my entire store this weekend and will no longer be using Oberlo. It was overall a hassle, time-consuming, money losing experience and not a single factory in China has any desire to work WITH me, just take my money. Shipping time from the factories also went from about 12 days to up to 30 days to the USA.
And my advice is NOT to use the Oberlo Supply Beta for selling. You the seller have ZERO control over that at all and the factories are not any different than the AliExpress ones, just more inaccessible. It's not a working system at all.
Too much trouble and not enough good things to justify keeping the store open.
With regards to my previous review below, I will say that the Chrome browser add on works very well. It is one-click.
This app has been incredibly helpful in starting my business. The Oberlo app, the Chrome browser addon, and my Aliexpress account make it truly one-click ordering. Customers order, I click on the Order product on Oberlo and voila, it's done. The tracking number update has worked great, too. I really appreciate how much thought they've put into this app and making it work so seamlessly for users. I highly recommend this app. modernbigfoot.com
It's a Christian Thing
If you sell jewelry through this app, you are really just selling junk. There were some interesting pieces but to be honest, even those are junk. I can't bring myself to make my customers wait a month for a product that is going to be extremely poorly packaged and that they will ultimately not feel good about owning. Many of the suppliers are sketchy.
Thank you for taking the time to leave us a review. I'm sorry to hear about the experiences you've had with product quality and suppliers. While there are many high-quality products and suppliers, you will need to do your research to find them. I would suggest reading reviews and ordering samples to make sure your customers will receive high-quality products. If you ever need any help vetting them, please reach out to us at email@example.com. We'd love to help! -Anna
Usually Oberlo is a good service however today the service is not working and i couldn't import my products
Hey! 👋 I'm happy that you usually find the service great! We had an issue earlier regarding app access, but it's been fixed and you can use the app with no problems now! Sorry for the inconvenience. 🙂 -Rio
So disappointed with Oberlo. I had just upgraded my plan and within days they discontinued providing verified suppliers. Said this would come into effect July 15/19 but I can no longer import from any of their verified suppliers and it is only April. I sent an e-mail but have received little support. Just a sorry e-mail and some links . I was so comfortable working with verified suppliers and now feel like I've been thrown to the aliexpress wolves with no guidance from Oberlo. Very Disappointed in Oberlo- No regard for your paying customers!
Hello there, thank you for taking the time to leave us a review. I’m very sorry about your experiences getting started with Oberlo. Although the removal of suppliers is scheduled for July 15th, many suppliers are leaving early in anticipation of this.
However, we still fully support importing and selling products from Aliexpress as was originally intended with Oberlo. We have lots of help articles on our blog that guide you through how to find a reliable supplier (http://bit.ly/2S0duv2). I hope you find these helpful. Thank you again for taking the time to share your experience with us. -Anna
Is the app down? Won't connect from shopify site, just shows a blank page and is unresponsive........
Hey there. 👋 It seems everything should be working correctly with the app. If you're still having any trouble please send us an email at firstname.lastname@example.org and we're happy to jump into that for you. 🙂 -Rio
Hmm. I wanted this to be good and I can see the advantages but for me there is a quite a few disadvantages.
1. Most technology items are 10-30% cheaper on Amazon, so therefore we may as well use Amazon to place orders. The customer then only has to wait 2-5 days and gets free shipping.
2. Product descriptions are terrible you waste endless time having to write a full description and correct terrible English from the product specs. Each product I find I'm spending 3-10 minutes have to re-write everything to make sure it looks professional.
3. Some items have a list of around 100 different colours, specs and countries you can use to dispatch the item. Again more time wasted having to add/remove and amend the endless product types.
I love this idea and it could work nicely, but for me customers can find items much much cheaper elsewhere and not have to wait up to 2 months for delivery. I'm not saving time or energy either, dealing to work on the text, images and products I want to list.