So disappointed with Oberlo. I had just upgraded my plan and within days they discontinued providing verified suppliers. Said this would come into effect July 15/19 but I can no longer import from any of their verified suppliers and it is only April. I sent an e-mail but have received little support. Just a sorry e-mail and some links . I was so comfortable working with verified suppliers and now feel like I've been thrown to the aliexpress wolves with no guidance from Oberlo. Very Disappointed in Oberlo- No regard for your paying customers!
Hello there, thank you for taking the time to leave us a review. I’m very sorry about your experiences getting started with Oberlo. Although the removal of suppliers is scheduled for July 15th, many suppliers are leaving early in anticipation of this.
However, we still fully support importing and selling products from Aliexpress as was originally intended with Oberlo. We have lots of help articles on our blog that guide you through how to find a reliable supplier (http://bit.ly/2S0duv2). I hope you find these helpful. Thank you again for taking the time to share your experience with us. -Anna
It's a Christian Thing
If you sell jewelry through this app, you are really just selling junk. There were some interesting pieces but to be honest, even those are junk. I can't bring myself to make my customers wait a month for a product that is going to be extremely poorly packaged and that they will ultimately not feel good about owning. Many of the suppliers are sketchy.
Thank you for taking the time to leave us a review. I'm sorry to hear about the experiences you've had with product quality and suppliers. While there are many high-quality products and suppliers, you will need to do your research to find them. I would suggest reading reviews and ordering samples to make sure your customers will receive high-quality products. If you ever need any help vetting them, please reach out to us at email@example.com. We'd love to help! -Anna
Spin Market Online
Hi sir, please why i can't list a products ? Knowing i've listed a products already. !! Thank you very much.
When I started my business, The first app., I started using for my suppliers was Oberlo. Oberlo has always been easy, and I have never had any issues with them. I left because I wanted to see what else was out there. I came back and so many things have changed. What happened to the USA companies? I wanted to sign up but without the USA company listings forget it! Disappointed!
I find it really incredible that an app with so many years and so much promotion online fails in importing data from Aliexpress. It works well with Oberlo suppliers. Other than that, it needs lots of work to be fully useful.
My Small Store
The app is easy to use, the problem are the products - Like many, I shop for myself on AliExpress accepting the 2-3 weeks shipping time because the it's cheap and unbranded.
Why in the world I would shop to a website paying more for the same 2-3 weeks wait? No real sense.
My customers don't want to wait, they are ready to pay a premium for fast shipping.
Not worth it.
My Coconut Heart
Customer service doesn't even respond to messages on time. At the beginning they were excellent, I am not sure what happened with the support. Oberlo suppliers are not reliable for us anymore
Importing Aliexpress suppliers are your best option since you can talk to the supplier and make an adjustment to the order if needed. Staff should focus on improving the app function rather than getting a bunch of suppliers with no reviews.
Now we have a customer that is waiting for a product to arrive in February 2019 and we couldn't do anything since the only option was China Post. For some reason in Aliexpress for international countries like Chile, if you select a supplier with Aliexpress Shipping Method, the supplier will use a better service than China Post and product will get to the customer faster. If you are using Oberlo suppliers, you won't know what postal service they will use until you are placing the order.
Update: Nov 7 2018:
After trying one last time to reach Oberlo tech support with no success I tried reaching out to Shopify tech support - since they own the Oberlo app. In the past whenever I have contacted Shopify tech support the results have been very professional. The gurus are usually easy to communicate with and the issues are solved. This time was no exception. Lisa was the guru who helped me and within minutes we had found the source of the problem to be DNS related. A quick google search and some changes to the DNS settings and everything was working. Thank you Lisa! In the fun words of older people... Lisa is Superduper. (If anyone else is experiencing the same problem with their Oberlo app here is a link to the solution that worked for me https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/)
What have I learned? The Oberlo app might be owned by Shopify but the tech support for the Oberlo division is unacceptably weak. Lisa helped me fix, in a matter of minutes, what Oberlo tech support neglected to address for almost 2 weeks.
There are a lot of reasons the tech support at Oberlo could be lacking in their customer service: Rapid growth of the division, poor supervisors, training etc... but lackadaisical attitudes and indifference to what a customer is experiencing or needs help with... is never an acceptable excuse for any reason.
Update: Nov 2018:
More and more features are working less and less. Tech support virtually does not exist. Once I add products to the store I cannot access the suppliers or source pages. Which means I'm locked out of updating any product information from aliexpress source pages. None of the links to suppliers currently work. I made Oberlo tech support aware of this several times. they made, in my opinion lame excuses. Said they would get back to me. Never heard from them. Eventually, I just gave up.
More and more features are working less and less. Considering switching to one of the other apps like dropified or importify.
Anyone with direct experience using either dropified or importify your input is welcome. I'm hoping their technical support is stronger. I don't mind paying for either app if it gives me the tools to succeed and not limit my abilities as a store owner. For instance, now that I no longer have access to an imported products source page, it takes me twice as long to add products to my Shopify store. I spend way too much time searching for the product on the suppliers store only because Oberlo wants us to remain within the pages of their system, their verified suppliers, or their version of the products page. I didn't spend money and months putting a store together, only so other companies could be successful by trying to lock me into their source pages. This is about starting my company.
I use this app to acquire inventory on my Shopify site. While there are many good products there are a few major issues I am facing.
First, many 'verified' products are already being sold on Amazon at less than the Oberlo 'wholesale' cost - that is before you mark up the product.
Second, many shipping costs have changed from $3 to $8 - Oberlo does not notify you. So if you include 'free' shipping you are out $5.
Third, if the increase in shipping costs wasn't bad enough, the delivery time period has changed from 7 to 20 days to 7 to 60 days, again, Oberlo does not make you aware of these changes. There are not many clients willing to wait 60 days for a product when they can get the exact same product for less than half the price delivered in a few days from Amazon.
It is already challenging to make a profit selling products online, the least Oberlo could do would be to inform us of these important changes.
So far bunch of stuff they don't tell you. You have to do your research