Hi there! I've used Google Translate to reply to your message. Thank you for taking the time to write us a review. I'm really sorry to hear that you have been unable to get the relevant support you need, that's not what we like to hear. If you would like to have a live interaction with someone in support, you can contact a Shopify Support Advisor who would be capable of troubleshooting your login issue. Alternatively, you can reach us at firstname.lastname@example.org and someone will be able to look into your account to see if there is an issue. For faster support, best to start a chat or phone call with a Shopify Support Advisor. Thank you for your patience while we help you get your login issue fixed. -Jasper
Cool app for starting business owners! Finding products is really easy, which makes all the process a lot faster.
Hey there! Thank you very much for taking the time to write us a review, we really appreciate it. We are glad to hear you think the app is helpful for new entrepreneurs. It definitely helps business owners who are just starting out get rolling quickly! All the best and don't forget to reach out to us if you ever need some help with your online business. 🙂 -Jasper
House of Dasein Kink Toys and Apparel
Avoid this app!! Orders export does not work, customer service is appaling, products un-sync and their solution is to re-import ALL your products.
Hi, there! 👋 Thanks for taking the time to leave us a review. Sorry to hear you didn't have a great experience with our app. Order exports can also be done on Shopify to export all your order information. Also, products shouldn't un-sync consistently unless another app is possibly affecting it. Instead of re-importing the product, you can use the override feature to re-sync it! Shoot us a message at email@example.com and we'd be happy to look into this with our team. 🙂 -Rio
Love this app - easy to do dropshipping. Just i am not sure if i can sell those aliexpress stuff for long, would be nice to get some better suppliers with shorter shipping time.
Hi, there! 👋 We are so happy to hear you are enjoying the app! Thank you for the review and kind words! I'm delighted to tell you that AliExpress offers dropshipping products from their warehouses in different locations, and you can import those to your store through Oberlo just as easy and fast. This guide will show you how to find US-based suppliers (https://bit.ly/2O2zi9o). You can apply the process for any other country available. Best of luck! 🤩 -Iris
Ma Ma Maria
Easy to add products from aliexpress but the payment part is a bit a hassle it seems. Still new and really look forward to the first order.
Hello! 👋 Thanks for the kind words, even though you're having some trouble with the payment side! 💙 We'd be more than happy to help you out with that matter. Feel free to email firstname.lastname@example.org, and our Support Team will look into this for you. We look forward to having you around!🤞 -Iris
Backpacks From Heaven
Great dropshipping app! Installing it was a good choice for sure. I like how easy it is to find new products
Hey there! Thank you so much for taking the time to write us a review. We really appreciate it. That's great to hear you we able to get up and running smoothly! If you ever get stuck, just shoot us a message. We're happy to help. 🙂 -Jasper
Oberlo is a great app for finding new products and for getting them shipped to customers. Makes all the process really simple
Thanks a lot for the review! We keep it simple so you can keep up the great work and get those sales! 🚀🙂 -Rio
Tiger Gear Shop
Great service, quick communication and last but not leas! I definitely recommend it this way........
Thanks for the awesome review! 💙 We've been working on replying to everyone as fast as possible, happy you were replied to quickly! 🙂 -Rio
Gadgets, Gifts, & Gizmos
Here's where I am right now. First, I chose a product that in the notes says it's free shipping in the U.S. I reached out to the shop and asked why I was being charged shipping, and reached out to Oberlo. Neither gave me a reason why it says free shipping and it isn't. Have 3 orders with the same shop, of course I paid for them and received a message they're not available. They offered another similar product, but that's not what i presented to my customers. I did ask if it was the same price, but you're talking a 9 hour delay with messaging because China. I've requested the orders to be canceled. It will take 3-10 days to refund my money and I have to order from somewhere else to fulfill what I have. I have no clue how to order from a different supplier and mark my Oberlo orders as shipped, but I don't think I'll get any help in that department, either. Currently out $200 with no products, no response, and absolutely ZERO confidence that this is a viable system. The extra star I gave was for the fluidity of the system and product selection. But none of that matters when you can't get any of the products you've sold. I say try anywhere but here.
Hey, there! 👋 We appreciate you taking the time to leave us a detailed review! Sorry to hear you're having some trouble with the products being shipped. Normally if free shipping is an option you can select it when you're checking out on AliExpress. If you have a default shipping method selected it will automatically select that (even if it's a paid method). We also have a guide on what to do if your product isn't available from the supplier. It covers how to find a similar product from other suppliers, and fulfill those orders by using Oberlo. That's great you've already started the cancellation process for these orders. Shoot us a message at email@example.com with the order numbers you're referring to and our team will look into this for you. 🙂 -Rio
So far, I've made two sales through Oberlo, and on both of them, I had problems with the Ali Express suppliers. They are just not reliable, and they are damaging the reputation of my shop. I would recommend Oberlo to create a list of reliable Ali Express suppliers so it would be safer for us to do business using this app. As for my experience, I don't think installing Oberlo is advisable.
Hi! 👋 Thanks for taking time out of your day to leave us a review. Sorry to hear that you had a bad experience with your current AliExpress suppliers. We'll definitely take that suggestion into account! In the meantime, we actually have some articles on how you can find reliable suppliers on AliExpress and research them to make sure they ship the products fast! Check out our help guides for how to do this, or send us an email at firstname.lastname@example.org. 🙂 -Rio