I need to leave a review. I tried to contact customer service because I have a problem with oberlo and I cant add any items to my store. When I left the message they answered waiting for me to confirm. I did indeed confirm but this person is ''away''. I wait...and wait...and wait... The customer service guy doesnt answer. I decided to do the same with a new message and they leave me with the same fucking confirm message.. I AM GLAD THAT YOU WANT ME TO CONFIRM, BUT WHAT ABOUT ANSWERING BACK? ''Typically replies in less than 2hs'' It should say ''typically replies'' instead. I SPENT MY ONLY DAY OFF WAITING FOR THIS PEOPLE TO CONFIRM.
Hi there. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable.
I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve. 🙂 -Jasper
Leather King Clothing
They have the nerve to send you a letter,telling a story about how some made up person made 1,000,000 s,but it never happens to people you can find out about on the web,it's a lie,when I did price checks,
I found that all or most of the items you would be selling,are cheap stolen knocks offs,of other products,and they have shipping issues as wel,why does it take 25 days,to get something from china
Hi there, thanks for taking the time to write us a review. Sorry to hear you've not had a great experience.
AliExpress is the marketplace from which the products are sourced. It is a vast network of suppliers and products that is largely unregulated. This means that among millions of legitimate, quality products there are lots of products that infringe on trademark and/or copyright. We do our best to restrict these types of products, but it's always a game of catch up in that respect. It is the responsibility of merchants to ensure they retail products that are not infringing on trademarks.
Every day we have merchants reach out to us who let us know about their successes. Many people around the world earn respectable incomes running dropshipping businesses. In our content, we do not publish success stories unless we verify revenue through our system. We do not publish stories that are untrue.
Running a business is not easy, and dropshipping is no different. There are many pitfalls and the road to success is not straight. That is why we produce tons of content to help you along the way. We wish you the very best in your business regardless of whether or not you choose to use Oberlo. -Jasper
Very good app. makes finding products from aliexpress easier and imports them to your store.
Hi there! Thanks for your review, we really appreciate you taking the time to share your thoughts about our app. Best of luck in the future! -Jasper
TERRIBLE!! Bulk order does NOT work! Doesnt auto-select ePacket! Do your research and use Silkroad!!
Hi there Mightiy, thank you for your review. I'm terribly sorry to hear you had a poor experience using our dashboard. Sounds like there may have been some technical issues occurring. I'd encourage you to reach out to us to take a closer look at what is happening in your dashboard as these issues should not be occurring. Regardless, it's on us and we sincerely apologize for your inconvenience. Whether or not you continue with our app, we wish you success in your business. -Jasper
I've been using Shopify for almost a decade and I've seen apps and app companies come and go. I use this app because after testing all the others this is the best one for me. If an app does what I need it to do, doesn't look tacky, and the company has good customer support, that’s everything you need.
Hey there! We're very pleased to hear you've enjoyed using Oberlo. Thank you so much for your review. We wish you the very best in your business. -Jasper
Very good app. makes finding products from aliexpress easier and imports them to your store. also this app is easy to use.
Hi there! Thanks for your review! We really appreciate it. We're glad you've found the app easy to use and certainly it hopes you grow your business into a sustainable venture. Don't hesitate to reach out when you need us! -Jasper
Iphone Cases Collective
Super super simple to use. Finding and adding the products for my store took about 5 minutes. The selection of products is also impressive.
Hey there! Thanks so much for the kind words, we're really pleased to hear you've found value in our app. We're always here when you need us and best of luck with your venture! -Jasper
LIZZY & CO
Horrible app! THEY ARE SCAMMERS !! I bought my store 10 months ago and changed the subscription plan to the starter plan . THe previous owner had the paid basic plan. THey have charged me the basic plan price of 29 per month for 10 months. When i examined my credit card and realized the mistake i contacted Obero support. Basically what i got was a bunch of gaslighting and manipulations and lies. They are sticking to their scam of charging people for the incorrect plan. Horrible app and horrible customer support. I feel so violated
Hi there. I'm terribly sorry to hear you've had such a poor experience. It's extremely frustrating when you pay for something you opted out of, and even more frustrating when you cannot rectify the issue. It sounds like there's been a misunderstanding, we're certainly not interested in falsely charging merchants. Sometimes, however, merchants opt-out and then opt back in when they cross certain thresholds in their store. We often offer credits for a couple of months when an error is caught quickly, but 10 months is a long time to have an app active and we do not have any way to see if you were making use of the benefits that the higher tier offers. That is likely the reason our CSM's were unauthorized to offer a refund. That said, I think it would be worthwhile to reach out to us again so we can take a closer look, there may be something we can do to resolve the issue. -Jasper
Oberlo has almost everything, but the delivery time causes me to lose customers. Is there a solution to speed delivery to customers? I know Oberlo is just an aliexpress broker but if you can help show me an alternative for faster delivery please.
Hi there! Thanks for your review. You're absolutely correct, one-off products shipping via ePacket can take a while to arrive. Many suppliers offer expedited shipping services - it is possible to receive products faster - but the challenge is that expedited services are costly and are not economical for most product price points. That's why ePacket is most merchants' default shipping method. It's one of the challenges of the industry. That said, clear lines of communication and transparency go a long way when it comes to customer retention. If you tell your customers that an ePacket delivery could take 12-25 days, then you can alleviate some of the stresses on the backend with respect to customer service. I hope that these insights help! Thanks again for your feedback, we really appreciate it. -Jasper
Dogs Of The World Unite
When this app works properly it's a great time saver.
When using it to fulfil orders, it is important to double check the information sent to AliExpress because on more than one occasion, it has put the wrong address on an order resulting in me having to refund the customer while still having to pay for the goods ordered.
Hi! Thank you so much for the comment. This is true, you always want to double check your cart on AliExpress before you place an order. It's always good to clear your cache in your Google Chrome browser at least once a month also. This will help with making sure the Oberlo app is working as it should. Thank you again and I hope you are able to make the app better and better for you. 🙂 -Kitana