The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
O APP OBERLO SIMPLISMENTE NÃO ABRE! SEM NENHUM MOTIVO APARENTE MESMO ASSIM AINDA NÃO VOU DESINSTALA-LO VOU TENTAR NOVAMENTE MAIS TARDE.
Is the app down? Won't connect from shopify site, just shows a blank page and is unresponsive........
Hey there. 👋 It seems everything should be working correctly with the app. If you're still having any trouble please send us an email at email@example.com and we're happy to jump into that for you. 🙂 -Rio
Is the app down?? It was working perfectly fine and a week ago the dashboard is unresponsive and just shows a blank screen. I can no longer see my orders or notifications.
Hey there. 👋 The app should still be working fine. Are you using a laptop or desktop with Google Chrome? If you're still having issues could you please send us a screenshot to firstname.lastname@example.org and share what your dashboard looks like? Our team would be happy to help you out. 🙂 -Rio
well... ive used in past with almost trouble free, but miss some features like others app offer.... like advanced price match, etc a lot of features that OBERLO since 3-4 years ago what does is just change layouts.... support always give some type of answers like templates without almost 0 information we need, also if you came from another app they do not help in import, you have to manually override each one by one... in 2021 its the solution??????? price rules dont work good, and still use the "multiplyer" ONLY!! after 3-4 years they cant change or add more option? like change price only if price raise... set % multiplyer, set the product price cost with Shipping!! yes this is a must for nowdays... so now only way i see is manully set prices each time they change! to be 100% safe!!. OBerlo and sohpify, come on guys you are better than this i think.....
Hi there! 👋 Thanks for taking the time to leave us feedback. I understand what you mean, and those are fantastic suggestions! I will make sure to pass it on to our development team. ✌️ The Auto Updates feature works as expected. However, delays happen as AliExpress pushes new inventory data out to Oberlo every 24-72 hours. With so many products, it can take some time to update across the entire platform. If you ever get an order while your supplier has that item out of stock, you can override products in existing orders with products in stock from other suppliers. Process steps are outlined here (https://bit.ly/3cn5aBz).
I would also want to apologize for the poor experience with our Support Team. That is not the standard we strive to achieve and how we want to be perceived. We've dropped the ball here, and for that, there's no excuse. We hope you might give Oberlo another chance. 😊 I wish you the best of luck with your eCommerce business, no matter which course you choose to use. 💪 -Iris
EverBelle Skin Rejuvenation
Poor Customer support also needs more advanced features. I contact their team about 4-5 days ago and no response.
Hi there! I'm really sorry to learn that you have had a poor experience while trying to get in touch with our customer success team. We do our best to be responsive to all inquiries, and it sounds like in this case we have let you down. Please accept our apologies. I certainly hope that by now the issue you were facing has been rectified and I invite you to send us a direct message on Facebook so that we can learn more about what happened here. Hope to hear from you soon. 🙂 -Jasper
horrible, I received my first order and I will have to cancel it because the app is not working properly. I cannot have access to AliExpress.
Hi there! 👋 I want to congratulate you on your first order! 🎉 Sadly, it sounds like you've been experiencing some technical difficulties. That sort of stuff can definitely be frustrating. We are sorry you've had to deal with this. I encourage you to reach out to us at email@example.com. We would really appreciate the opportunity to help you with the challenges you're facing. We look forward to hearing from you. 😊 -Iris
Nice looking App but bulk ordering takes forever. I switched to Shopmaster and the performance issimply at another level, much much faster and not processing the orders in Aliexpress one by one in front of your like Oberlo.
Hi there. Thanks for taking the time to write us a review. Your feedback helps us to improve, it's valuable to us. I'm disheartened to hear the tech didn't stack up in your use case. This is something our development team is aware of and is actively working to improve, and so, your feedback only helps to further clarify the issues. We wish you the very best with your business. -Jasper
Hi there! I've used Google Translate to reply to your message. Thank you for taking the time to write us a review. I'm really sorry to hear that you have been unable to get the relevant support you need, that's not what we like to hear. If you would like to have a live interaction with someone in support, you can contact a Shopify Support Advisor who would be capable of troubleshooting your login issue. Alternatively, you can reach us at firstname.lastname@example.org and someone will be able to look into your account to see if there is an issue. For faster support, best to start a chat or phone call with a Shopify Support Advisor. Thank you for your patience while we help you get your login issue fixed. -Jasper
Gadgets, Gifts, & Gizmos
Here's where I am right now. First, I chose a product that in the notes says it's free shipping in the U.S. I reached out to the shop and asked why I was being charged shipping, and reached out to Oberlo. Neither gave me a reason why it says free shipping and it isn't. Have 3 orders with the same shop, of course I paid for them and received a message they're not available. They offered another similar product, but that's not what i presented to my customers. I did ask if it was the same price, but you're talking a 9 hour delay with messaging because China. I've requested the orders to be canceled. It will take 3-10 days to refund my money and I have to order from somewhere else to fulfill what I have. I have no clue how to order from a different supplier and mark my Oberlo orders as shipped, but I don't think I'll get any help in that department, either. Currently out $200 with no products, no response, and absolutely ZERO confidence that this is a viable system. The extra star I gave was for the fluidity of the system and product selection. But none of that matters when you can't get any of the products you've sold. I say try anywhere but here.
Hey, there! 👋 We appreciate you taking the time to leave us a detailed review! Sorry to hear you're having some trouble with the products being shipped. Normally if free shipping is an option you can select it when you're checking out on AliExpress. If you have a default shipping method selected it will automatically select that (even if it's a paid method). We also have a guide on what to do if your product isn't available from the supplier. It covers how to find a similar product from other suppliers, and fulfill those orders by using Oberlo. That's great you've already started the cancellation process for these orders. Shoot us a message at email@example.com with the order numbers you're referring to and our team will look into this for you. 🙂 -Rio
So far, I've made two sales through Oberlo, and on both of them, I had problems with the Ali Express suppliers. They are just not reliable, and they are damaging the reputation of my shop. I would recommend Oberlo to create a list of reliable Ali Express suppliers so it would be safer for us to do business using this app. As for my experience, I don't think installing Oberlo is advisable.
Hi! 👋 Thanks for taking time out of your day to leave us a review. Sorry to hear that you had a bad experience with your current AliExpress suppliers. We'll definitely take that suggestion into account! In the meantime, we actually have some articles on how you can find reliable suppliers on AliExpress and research them to make sure they ship the products fast! Check out our help guides for how to do this, or send us an email at firstname.lastname@example.org. 🙂 -Rio