Hi there! I've used Google Translate to reply to your message. Thank you for taking the time to write us a review. I'm really sorry to hear that you have been unable to get the relevant support you need, that's not what we like to hear. If you would like to have a live interaction with someone in support, you can contact a Shopify Support Advisor who would be capable of troubleshooting your login issue. Alternatively, you can reach us at firstname.lastname@example.org and someone will be able to look into your account to see if there is an issue. For faster support, best to start a chat or phone call with a Shopify Support Advisor. Thank you for your patience while we help you get your login issue fixed. -Jasper
Gadgets, Gifts, & Gizmos
Here's where I am right now. First, I chose a product that in the notes says it's free shipping in the U.S. I reached out to the shop and asked why I was being charged shipping, and reached out to Oberlo. Neither gave me a reason why it says free shipping and it isn't. Have 3 orders with the same shop, of course I paid for them and received a message they're not available. They offered another similar product, but that's not what i presented to my customers. I did ask if it was the same price, but you're talking a 9 hour delay with messaging because China. I've requested the orders to be canceled. It will take 3-10 days to refund my money and I have to order from somewhere else to fulfill what I have. I have no clue how to order from a different supplier and mark my Oberlo orders as shipped, but I don't think I'll get any help in that department, either. Currently out $200 with no products, no response, and absolutely ZERO confidence that this is a viable system. The extra star I gave was for the fluidity of the system and product selection. But none of that matters when you can't get any of the products you've sold. I say try anywhere but here.
Hey, there! 👋 We appreciate you taking the time to leave us a detailed review! Sorry to hear you're having some trouble with the products being shipped. Normally if free shipping is an option you can select it when you're checking out on AliExpress. If you have a default shipping method selected it will automatically select that (even if it's a paid method). We also have a guide on what to do if your product isn't available from the supplier. It covers how to find a similar product from other suppliers, and fulfill those orders by using Oberlo. That's great you've already started the cancellation process for these orders. Shoot us a message at email@example.com with the order numbers you're referring to and our team will look into this for you. 🙂 -Rio
So far, I've made two sales through Oberlo, and on both of them, I had problems with the Ali Express suppliers. They are just not reliable, and they are damaging the reputation of my shop. I would recommend Oberlo to create a list of reliable Ali Express suppliers so it would be safer for us to do business using this app. As for my experience, I don't think installing Oberlo is advisable.
Hi! 👋 Thanks for taking time out of your day to leave us a review. Sorry to hear that you had a bad experience with your current AliExpress suppliers. We'll definitely take that suggestion into account! In the meantime, we actually have some articles on how you can find reliable suppliers on AliExpress and research them to make sure they ship the products fast! Check out our help guides for how to do this, or send us an email at firstname.lastname@example.org. 🙂 -Rio
Usually Oberlo is a good service however today the service is not working and i couldn't import my products
Hey! 👋 I'm happy that you usually find the service great! We had an issue earlier regarding app access, but it's been fixed and you can use the app with no problems now! Sorry for the inconvenience. 🙂 -Rio
Guy & His Dog
This app works as it should; however, it's connected to AliExpress, which is a shot in the dark. I understand that AliExpress is a platform with various storefronts for customers of all sorts. Still, it works, and it doesn't. I've had some lost orders, which makes my business look terrible. Items are slow for delivery, and things are lost continuously or untrackable. It's best to have the product at home and send it out with a FedEx, USPS, Etc., with a tracking number so that you know where your sent items are going and delivered.
Hello there! Thanks so much for your review - we always appreciate getting feedback as it helps us improve as quickly as possible where it matters the most for our merchants. I completely understand where you’re coming from regarding the shipping process and time when dropshipping from AliExpress, particularly from China suppliers. While this is something we are unable to control we have a great set of guides and tutorials on how to overcome and alternatively position the long shipping wait with your customers. This one is my personal favourite - (https://bit.ly/2W31gGr).👍
Another thing that might interest you is AliExpress does offer a large variety of dropshipping products from their warehouses outside of China which may significantly reduce shipping times.
No matter what country, always make sure to find a reliable supplier with great feedback in most aspects (shipping time, product quality, customer support etc). It’s best to aim for a 4.5 rating and above.
I’m really happy you know the value Oberlo adds to your business and I want you to make the most out of it. Our team enjoys helping any business as if it’s our own so you can always contact our Customer Support at email@example.com. They'll be more than happy to help you with anything. Stay relentless! 😊 - Iris
Their getting worse everyday, their customer service is a total joke. And their software seems to get more outdated as time passes, really sad. They should be ashamed of themselves.
Hi There. Thank you for leaving a review for us and I'm sorry to hear you didn't have a great experience with Oberlo. That is not how we want our merchants to feel. If there is any issue you're dealing with please write our support team at firstname.lastname@example.org. I know they would be happy to help you. Also feel free to leave a comment on any of our social media platforms to have a conversation with us and our community members. Hope to talk more soon. 😀 -Kitana
I agree with other reviewers, the support is absolute crap. They have given the most unhelpful, generic responses to my questions/concerns. My shipping notification emails stopped being sent to customers randomly. Their response to my question about this was to say I hadn't had shipping notifications set up (I did-notifications were sent out just fine for other orders), I needed a shipping policy page (I have this), and I needed a track your order page (also have this on my site). Not sure what the latter two points have anything to do with my initial question. I'm not sure the staff behind their support is at all trained in the details behind their app. I also think they think their app is infallible so anything that goes wrong is the customer's fault.
Hi There, I'm really sorry you had this experience, I never want our merchants to leave feeling frustrated or neglected. If you reconsider using Oberlo I know our staff would love to help you figure out your notifications issue. Thank you for taking the time to leave feedback and we hope to be better from it. -Kitana
App is nice and simple. With Chrome sometimes is working ok and sometimes not.
When we talk about support, I think it is worst support on App Store! If you need individual help, support is very very very slow, not professional and undervalued. You don't know with who you talk, if you succeed to get answer, answer are missing important information, hard to communicate etc
Hi there! I'm really sorry to hear you've had such a terrible experience working with our support. You can access live support by speaking with a Shopify Guru, as we are a part of Shopify. This means that all Guru's are trained to offer robust support on Oberlo and offer individualized support. Nevertheless, we never like to hear about situations like this and we sincerely apologize for the inconvenience. -Jasper
Cool Tees & Things
I want the option to manage orders in Shopify as I previously could using Oberlo rather than being forced to use Oberlo for all aspects of the ordering and fulfillment process.
Hi there! Thanks for taking the time to write us a review and offer feedback. We really appreciate it and it helps us to improve. You've been heard! And I've added your request to our feature suggestion wish list from merchants! All the best and our apologies for the inconvenience. 🙂 -Jasper
I do dropshipping from more than one websiteand not onlyAliExpress and I cannotarchive or add those sites
Hi there! Thanks for taking the time to write a review, sorry to hear you've not found our tool as useful as you thought it might have been. I can understand the need for wanting to have more integration with other marketplaces, for sure. As you know, all products sourced via Oberlo today only come from AliExpress. Thanks again and best of luck in your business endeavors. 🙂 -Jasper