StockHero Material Inventory

Thank you for taking the time to share your experience with our app. We appreciate all feedback as it helps us improve our service and clarify any misunderstandings.

Regarding your support concerns, we haven't received any previous inquiries from your account. Our support team typically responds within 24 hours, and we'd be happy to assist you directly with any questions at dev@obius.co. Sometimes messages get filtered or lost, so please don't hesitate to reach out again. You can also book a 15 minutes call with us via a link on the welcome page.

About the "out of stock/pre-order" behavior you mentioned—this is actually controlled by Shopify's native settings rather than our app. You can enable the "Continue selling when out of stock" option on your main product to maintain availability regardless of component status. Our app doesn't override these Shopify settings.

Regarding minimum reorder levels, there seems to be a misunderstanding about our app's purpose. This app is specifically designed to manage inventory levels for bundles and materials, ensuring accurate stock tracking—not to send restock alerts. For inventory notifications and customizable reorder thresholds, we offer a separate dedicated app that handles these alerts, which is mentioned on our welcome page. You might find this other solution better suited for your 30-day lead time inventory management needs.

I'd be happy to provide specific guidance on setting up either app to better suit your inventory management needs. Please feel free to contact me directly at thierry@obius.co for personalized assistance.

Again, thank you for your feedback—it helps us improve our communication and services.