The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I'm very pleased with the support particularly. Aleksandar and other team members have been timely with detailed responses to my questions and have been very helpful. The product features and integrations are good too, and they seem receptive to product suggestions
The Octane crew is one of the best app companies out there that is willing to go the extra mile for your business. If you are looking for an all in one app, this is it.
Octane's customer service is unlike any other company! They're very responsive, willing to help and give you all of the information you need. Mark in particular has help me a lot!
Amazing app +amazing support. I had an issue with my apps Mark helps me to fix it. I need to reference matt provided me with tons of useful resources. I love using octane ai. thank for all your support and your effort
Living the Good Life Naturally
I ask questions Katie is always there to help. Recommend to any store trying to grow their FB msngr.
Great customer support from top to bottom. Onboarding with Katie was awesome and very helpful. Extreme potential for revenue through their tools! Update in 2021: We're now working with our AM Aoife and we couldn't be happier. This platform keeps getting better and better and so do their people. Thank you Octane!
True African Art
I used this app for about a year and with all its menus, bells, and whistles, most of the program focuses on ads and bot messages.
We have never paid for an add and through experience, find bots to be well, robots, not humans who can customize content live.
We did get about 200 new subscribers, but with our Facebook Page, that is minimal. The widgets/plug ins they have for your site seem to get in the way and there are just too many of them that it can interfere with the experience your client is having on your site with a constant call to action to go to Facebook Messenger instead of our website.
The app seems to be in cohoots with Facebook to get you to spend money on ads etc. in promises that it will lead to more sales. It may lead to more sales, but doing it for free won't get you anywhere, and there is no guarantee with the ads.
Sorry Facebook, but you will fade away in becoming too big.
This is awesome for your Shopify Store and it'll turn your visitors to real customers. Their support team is amazing and Aleksandar is one of the top customer support from their team. I love their support and amazing application.
Amazing customer service - super quick replies! Thanks Katie for helping me out so easily :) can't wait to try this app more!
So far I'm still a newbie actually but I would like to provide a review first to encourage the great supporter from Octane AI, It's really helping me to take a look into the problem and pretty talkative in communication. Service is that the one I recommend! :))