Overall rating Based on 65 reviews
The Oil Diffusery
Wasn't sure which messenger app to go with but after speaking to Ben decided this was it. Plenty of guides to follow to help you get started, and a great support team to answer questions pretty quickly. Special thanks to Katie, Megan and Milena!
Best app for messenger marketing! Integrates well! Customer support was responsive and helped me resolve a problem promptly.
We have been using this app for a few months now and everything works flawlessly. It's quite a complex software and I needed to get in touch with the support team a few times. I used the online chat feature and received an excellent support from both Katie and Milena. I would certainly recommend to use this software especially for such a low monthly fee.
We just installed Octane AI on free trial to give it a shot in hopes of converting some of our abandoned carts. After adding we are quickly finding all the options on how to message the customer! Integration & set up has been a breeze and the support team has been amazing, especially Katie :) Excited to see what the next couple weeks hold!
I like the integration with Shopify to pull products into campaigns with one-click. As well, the default flows are good at guiding you towards prompts that are likely to receive a response. Recommended.
HIT THE HAY
If you are in between Recart and Octane or any other Messenger marketing/bot and can't decide which one to go with, look no more. Octane is the superior option. Not only do you have most of the features of other bots you have great opportunities for marketing to get more followers such as click-to-messenger ads and a lot more. The only minus is the hefty price to be able to make flows. but you get the most features at the 9$/month option anyway. Not to mention the support, WOW, extremely fast and helpful. Shoutout to Megan and Milena who recently help me with a problem I had with my store. Go Octane!
Bridgewater Candle Company
With the current state of Messenger Marketing in 2019, this app is a goldmine! It is by far the easiest bot solution for Shopify stores and we saw crazy ROI just with the free trial! You can scale it up or down as you see fit, use the features you want to use that make sense for your store, and layer it with so many other industry standard Shopify apps. We were able to get up and running fully with all the bells and whistles within a few days. The Octane team has been super helpful and support is out of this world. They are constantly putting out helpful resources and truly care that you're making the most of your investment. Just the fact that the CEO is still involved directly in sales and runs an interactive Facebook group for people to get ideas, share feature requests, and more is super encouraging to see. Bravo, Octane!
I liked the app. The coolest thing is that you can create custom flows with your customers. Iеt's like flows in the email, but in the Messenger. Really cool feature. However, still, a lot of things needs to be improved. I used a lot of manychat and they have much more options when you creating a bot. But, they don't have abandonment carts and some cool features that have Octaine.
Great customer support, I worked with Megan. Got all my questions answered quickly and got this app easily integrated into my store!
I think this APP has huge potential. Their customer support is awesome.
Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us.
Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.