Octane AI: Advanced Quiz Maker , 228 reseñas
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Leonardo was super fast and super helpful right from the start. Early days for us on this app but so far so good
Just getting started using Octane AI but so far their team has been so helpful in getting us set up. Leonardo jumped on a call with me and walked me through the best possible set up for my results page and content blocks. Can't wait to put this quiz to work!
The app itself is outstanding! Easy to use quiz, nice end user design and great integration with Klaviyo!
But the best: awesome support which helped us whenever we had questions!
Great app, exactly what I needed for our quiz.
And I might add, the customer support team is great as well. As I was new to Octane, on 2 occasions, Leonardo was quick to answer and right to the point with the solutions I needed. Thanks a lot! I definitely recommend!
Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.
I've used this app before and recently came back to it since they added the Shop Quiz feature. Although I can't comment on the app itself since we are JUST starting to use it, I can say that the customer support gets an A+. Thanks for the setup help, Brandon!
Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.
Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback.
We're sorry to hear that you did not receive the support experience you were hoping for. We definitely appreciate the time your team took to try out our app and are interested in listening to any further feedback your team has for us.
We'll be reaching out in a follow-up and will be happy to answer any questions or concerns you have for Octane AI.
Have not yet fully unlocked the potential of this app, but the Quiz builder is simple, yet powerful. It is a great tool to get leads in a fun, entertaining way. The support also is amazing.