Reseñas (253)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
26 de septiembre de 2024

I do not suggest this app at all. The customer service is very bad. I made an appointment via zoom, and after 3 days the person in charge told me that she could not help you and she did not know the language in which the questions were written, even though I translated all the questions for her. Then he told me that he did not have time and that he had to go??? They deducted $200 and no one ...

KarradaGroup
Irak
Alrededor de 1 mes usando la aplicación
22 de octubre de 2021

I got on this app when the basic plan was $9 a month. The charges went up to $40+ and then $60+, then in the last two months jumped to $191 per month. I was not informed of any of it. I don't offer quizzes on my store or use most of the features. Developer refused refund request. I've uninstalled due to their underhanded means of taking money from shop owners.

Wyvern's Hoard
Singapur
Casi 3 años usando la aplicación
Octane AI respondió 28 de octubre de 2021

Hi Wyvern's Hoard! We are so sorry that you did not have a good experience and that this was not handled in the smoothest way it could have been. We reevaluated your ...

Fecha de modificación: 1 de octubre de 2018

such a bad app wont let you disable the app from store easily. Crap app.
No quick response from teams either. Very disappointing.

Full Charge
Nueva Zelanda
13 días usando la aplicación
25 de enero de 2021

Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.

GOATT
Francia
Alrededor de 2 horas usando la aplicación
Octane AI respondió 25 de enero de 2021

Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback.

We're sorry to hear that you did not receive the support experience you were ...