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Fantastic App, fantastic support! seeing fantastic results with the quiz (6% CVR on completions).
Support has been great, special shout out to Ivana!
Leonardo is fast at replying, willing to hop on every call we have requested for, and has helped walk through how to design and create different quizzes. Without him, we would not have been able to create such a great quiz!
Octane AI's support team, especially Ariel, was exceptional at assisting me with the customization I wanted to implement in my quiz. While the customization features are already great, Ariel helped me write the code to target specific question pages in my quiz. As someone who frequently works with web design UIs, I really like how easy it is to add custom fonts to. In the future, I would love to see more advanced customization features on Octane AI, such as changing the color of text colors on specific pages.
We are very happy with Ivana’s quick and efficient support within Octane. Her responsiveness and help in setting up the quiz make a real difference!
Ariel was a great help in any critical issues we had and responded promptly, even after business hours.
Migrated our quiz to Octane and couldn't be happier! Great support from their team and super easy to use.
Outstanding app and even better support! We implemented a make-up foundation finder quiz for our store using Octane AI, and we couldn’t be happier with the results. The app is incredibly intuitive, highly customizable, and integrates seamlessly into our Shopify store. Most importantly, the support team is absolutely fantastic – quick to respond, super helpful, and genuinely committed to making sure everything runs smoothly. If you’re looking for a powerful quiz solution with top-notch service, this is 100% the app to go with. Highly recommended!
Love having this quiz on our store's website! It has helped individuals determine what kind of fuel nozzle to purchase with the type of can that they have in their garage. Ivana & Mark are always there to help when I have an issue!
I submitted a question about how to navigate to a product page instead of a results page. It was after hours and it said they would get back to me on Monday. I was surprised that Ariel was there to respond quickly and gave me clear instructions on what to do! We're up and running before the weekend! THANK YOU!
Ivana and Ariel helped us with some design issues we were having with text wrapping in the middle of a word. The team looked into the issue, resolved it and provided the CSS code of the update. I appreciate their communication and quick resolution.
The product is great and easy to use. We've had great success capturing emails and sales with our quizzes. Most importantly, though, the customer support is top-notch. I've been using Octane for several years now. Whenever I have a question or issue, I send over an email, and I get quick, helpful, thorough responses immediately (Ivana and Ariel are part of the support team and have been incredibly helpful always). I highly recommend this great product and service!