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Loving this app not just because of its many ways to help build traffic to our website & draw new clients, but because of the amazing customer service! Shoutout to Leonardo for making sure we are taken care of every step of the way! Amaaaazing Octane, just amazing!
Great App.
I only use basic functions, but it is very effective. Also very good support team.
Best Quiz Ever Great customer service, they help in every thing very professional
great app a lot of options
Wow wow wow! Great quiz! Even better customer service! It's an intuitive platform but I need hand holding... Brandon was there every step of the way and helped me build my quiz from start to finish... I would have given up if not for him!! Amazing!!!
Straight off the bat, and before I even completed the trial this app has recovered nearly $4k of revenue at full margin. FB Messenger marketing and figuring out how the subscribers, rules and nuances work is definitely a learning curve, but what isn't?!
Once you get your head around it, you'll be miles ahead of the competition. Our first ad was picking up subscribers at 7 cents per user and this will be a major focus for us now.
Support from Matt has been great, including pre-built flows and ideas for content and in chat support that helped my understand the whole relationship and rules around Interactions, Subscriber and Promotions / Broadcasts and how that affects your total list.
This is also one of the only Bots that allows you to do abandoned carts, and also one of the only ones that integrate with Klaviyo.
I got on this app when the basic plan was $9 a month. The charges went up to $40+ and then $60+, then in the last two months jumped to $191 per month. I was not informed of any of it. I don't offer quizzes on my store or use most of the features. Developer refused refund request. I've uninstalled due to their underhanded means of taking money from shop owners.
Hi Wyvern's Hoard! We are so sorry that you did not have a good experience and that this was not handled in the smoothest way it could have been. We reevaluated your situation and have issued a full refund. This was not a common situation and our support team initially miss-categorized it, however we have updated our process so that this will not happen again in the future (we added a better way for our support team to escalate these requests internally). We're always working hard to make improvements to the product, support, and more and our goal is to make you the merchant as successful and happy as possible. Please let us know if you have any questions or if there is anything else that we can do.
We're on the basic plan, but we're LOVING it so far! Had a minor glitch with one of our shipping notification flow and Katie was incredibly helpful and thorough with getting it back up and running correctly. I've worked with several other self-serve type ad platforms and NO ONE has been that easy to communicate with. Seriously, Katie rocks!
I like the integration with Shopify to pull products into campaigns with one-click. As well, the default flows are good at guiding you towards prompts that are likely to receive a response. Recommended.
With the current state of Messenger Marketing in 2019, this app is a goldmine! It is by far the easiest bot solution for Shopify stores and we saw crazy ROI just with the free trial! You can scale it up or down as you see fit, use the features you want to use that make sense for your store, and layer it with so many other industry standard Shopify apps. We were able to get up and running fully with all the bells and whistles within a few days. The Octane team has been super helpful and support is out of this world. They are constantly putting out helpful resources and truly care that you're making the most of your investment. Just the fact that the CEO is still involved directly in sales and runs an interactive Facebook group for people to get ideas, share feature requests, and more is super encouraging to see. Bravo, Octane!
I spent a lot of time diligencing different options for quizzes, and tested several other tools and platforms - i can confidently say that Octane AI is the best - in every sense. The quizzes come out looking sleek, the capabilities in terms of flows and logic are robust, the integrations with klaviyo and shopify are easy - and the support is unparralleled. Mark and Leonardo were particularly great in helping me stand up a complex quiz and answered my questions instantly. They gave me great guidance and were patient when I had questions. Thank you Mark, Leonardo and the Octane team!