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The app itself is outstanding! Easy to use quiz, nice end user design and great integration with Klaviyo!
But the best: awesome support which helped us whenever we had questions!
I've only just set this app up but have found it straightforward and am hopeful it will bring good results. I needed some help with implementation and found the support team very responsive. Leonardo was quick and super helpful.
After 48 hours we already generated over $300 in revenue from the quiz. I love this app and the customer support. What an incredible tool to help customers find exactly what they're looking for and show them the perfect products. The analytics they show are incredible and show you exactly where you can improve the quiz. I couldn't be more excited about this app!
Great app, exactly what I needed for our quiz.
And I might add, the customer support team is great as well. As I was new to Octane, on 2 occasions, Leonardo was quick to answer and right to the point with the solutions I needed. Thanks a lot! I definitely recommend!
Amazing support :)
Support is great! There a few technical aspects to the quiz builder I am hoping they soon add, but support has been quick and useful, very willing to work with me to fix any issues (or find a good work-around).
I reached out to customer service via their online chatbot not knowing I'd need as much help as I did! I attempted to navigate this new app myself thinking I had the knowledge to do so and found I really needed help. The app is wonderful and I appreciate how Brandon helped identify what I wanted to achieve and proceeded to guide me through it. He was patient and professional as well as really upbeat even as my questions kept coming. We achieved my initial aim and I was reassured that I could come back with any other concerns that I had. Thank you Brandon!
Ivana and Mark really hung in there with me, and did their very best to work with me on setting up my first quiz. The app is now working as it should but it took me more than a week to get it there. The reason for my rating is that:
1. Mark and Ivana can use more help in order for Octane AI to have faster response times.
2. The AI Logic seems a little flawed: It was providing inaccurate product descriptions for the products it was recommending. Fortunately, I worked around it via Dynamic Logic.
Hoping that the kinks get fixed in AI Logic.
Miguel
This is awesome for your Shopify Store and it'll turn your visitors to real customers. Their support team is amazing and Aleksandar is one of the top customer support from their team. I love their support and amazing application.
We just installed Octane AI on free trial to give it a shot in hopes of converting some of our abandoned carts. After adding we are quickly finding all the options on how to message the customer! Integration & set up has been a breeze and the support team has been amazing, especially Katie :) Excited to see what the next couple weeks hold!