Octane AI: Advanced Quiz Maker , 228 条评论

I am really happy with this app I love the analytics and integration w/ Klaviyo. I had an issue with my quiz and Brandon helped me troubleshoot it. He followed up with me the next day to test everything and make sure it was working properly. There are a few things I would like to app to do and I was told those features are coming soon *fingers crossed* . I highly recommend the app. to people several times a week.

A little hard to get used to using it, especially the "rules" Customer service gets back quickly, so make sure to use the chat.

such a bad app wont let you disable the app from store easily. Crap app.
No quick response from teams either. Very disappointing.

I think this APP has huge potential. Their customer support is awesome.

Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us.

Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.

While we are just starting to implement this app, the support has been incredible! Leonardo was super responsive, took the time to make sure all my questions were answered as well as that my integration was set up successfully, and checked in to make sure I had everything figured out even after my problem was resolved. 10/10 stars for support here!

Have not yet fully unlocked the potential of this app, but the Quiz builder is simple, yet powerful. It is a great tool to get leads in a fun, entertaining way. The support also is amazing.

Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.

Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.