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I ask questions Katie is always there to help. Recommend to any store trying to grow their FB msngr.
The response time from customer support was unmatched and they have been helpful to us by providing resources and tools to see growth online. Thanks Mark!
-Z
I could not say better things about this app! With the constant changes in social media, this is such an awesome tool to keep you in front of your audience! The team at Octane is so helpful whenever I have a question! I could not recommend this app more!
I use this app to power our online quiz, which gets customers to products that work for their lifestyle much quicker. Their customer service is great, Mark B. in particular is a rockstar and will help you every step of the way.
Great service via the chat from Mark to help with my setup and solve questions I had. Quality service is everything!
Octane is a huge time saver and helps create engagement through Facebook, without having to use internal resources to manage Facebook communication. They have a great abandon cart function, that automatically reminds customers about products left in their cart. ROI has been 10x for Octane and as we continue to mine and tweak the Facebook Messenger AI, we expect that to increase significantly.
The way we communicate with customers is changing. It's no longer email, it's now Facebook messenger, texts, Instagram, Twitter and way more. Octane is at the forefront of Facebook Messenger AI and they are a great tool.
Customer support from Ivana and Mark is second to none. Always responsive and very. helpful going above and beyond frequently.
The quiz overall is quite complicated and if you have a lot of sku's like us then it can be difficult to build anything but a custom quiz. They do have partners who will help with building quizzes. The attribution metrics on the dashboard do need you to check in more detail as they can be misleading at top level.
I'm not sure there are words to describe how awesome working with Octane is.
1: My on-boarding call was with the president. Who does that? So cool. Such a great insight into the company. That pretty much sold me without even learning the software.
2: Their rapid advancement is on point. Weekly new integrations and that perfect "can do" attitude towards building new integrations with new companies.
3: When you screw up, help is a few minutes away. Nothing but great insight from the support staff, and quickly.
I can see this platform growing into one of our most used pieces of software. It's ability to manage your basic tasks and communications is fantastic.
Everything else is just icing on the cake.
Oh, 5 days into my trial, I had already covered the monthly cost of the pro package. So that's pretty cool.
Best app I've found for creating quizzes. Using it for a sizing quiz and a sales generating quiz. UI is done really well, very intuitive, and customer support has been excellent (Mark and Leonardo thank you!). Highly recommend if you need any sort of quiz!
I liked the app. The coolest thing is that you can create custom flows with your customers. Iеt's like flows in the email, but in the Messenger. Really cool feature. However, still, a lot of things needs to be improved. I used a lot of manychat and they have much more options when you creating a bot. But, they don't have abandonment carts and some cool features that have Octaine.