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We have been using Tapstitch for their product range, which is genuinely strong, but recent fulfilment changes have caused serious issues for our business.
We specifically requested USA fulfilment, yet our orders are now being routed through China. As a result, delivery times have blown out from an average of around 7 days to 17+ days, with some orders likely taking close to a month to arrive.
Support was able to provide information about what had changed, but unfortunately they were not helpful in actually resolving the issue or offering a practical fix.
We now have six very unhappy customers and expecting more to come and we would not have even known about the fulfilment change if they had not contacted us asking why their orders were taking so long.
At this point, we are now looking for a new POD supplier in the USA and will most likely remove Tapstitch products from our site.
Great product range, but sellers should be very careful if delivery times and fulfilment location matter to their business as regardless of whether you choose USA Fulfilment they will still route your orders through China taking + 30 days for orders to be delivered
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about the impact this has had on your business and your customers.
After reviewing your concerns, we'd like to clarify that not all products in our catalog are currently eligible for USA fulfillment. For products where USA fulfillment is unavailable, orders will be fulfilled using the alternative fulfillment route selected for that item. This is how we ensure that orders can still be produced and delivered rather than being blocked entirely.
We understand that fulfillment location and delivery speed are critical factors for many sellers, and we recognize that the current coverage of our USA fulfillment catalog may not meet every business's needs. Expanding our USA fulfillment capabilities remains a priority for us, and we continue to add more eligible products over time.
We're sorry that our current offering wasn't the right fit for your requirements. If in the future our USA fulfillment coverage expands to better support the products you need, we would sincerely appreciate the opportunity to work with you again.
Thank you for your feedback and understanding. 🤝
**DO NOT USE THIS APP/SERVICE**
They use counterfeit postage and USPS will seize your shipment.
EDIT: We have attempted multiple times to contact their support team, but they are completely useless and can't fix the issues.
We’re very sorry to hear about your experience and completely understand your frustration.
Please rest assured that Tapstitch does not use counterfeit postage. The “postage assessment” or “held awaiting payment” tracking notice is a known USPS system issue that has temporarily affected some international and domestic shipments. No additional payment is required, and all affected parcels are being processed and released by USPS as normal.
We truly value your feedback and are working closely with our logistics partners to prevent similar tracking irregularities in the future. Thank you for your patience and for giving us the opportunity to improve.
The overall print quality has been underwhelming. The colors aren’t as vibrant or sharp as expected, and the detailing often lacks the crispness you'd find with other providers. For a brand focused on aesthetics and design, this can be a major drawback. Also, the shipping rates are significantly higher than industry standards. This makes it difficult to stay competitive on price, especially when many of Tapstitch’s competitors offer more affordable (and often faster) shipping options.
Thank you for your honest feedback—we truly appreciate it. Regarding the print quality concern, this issue is due to limitations with All-Over Print (AOP) production, which unfortunately couldn’t be resolved to our standards. Because of this, we’ve discontinued the item you ordered.
We recommend checking out our other products, which offer more vibrant colors and sharper detailing to better meet your brand’s needs.
As for shipping, we understand your concern and are actively working on reducing both production and delivery times, while keeping quality a top priority.
If you need help finding a better alternative, feel free to reach out to info@tapstitch.com—we’re here to help!
Best regards,
Tapstitch Team
This app is OK, I signed up and decided it wasn't for me, and look how to delete my account. I could find any way to do it. I emailed the app to ask how delete it. They respond in broken English asking why I want to leave? I explained it's not a good fit for my store. Im now up to 8 emails back and forth and they still haven't helped me delete my account. It's been really frustrating.
Dear customer, we have deleted your account according to your expectations. I'm sorry to bring you a bad experience. We will collect your feedback to improve the system and upgrade the service If the issue persists, reach out to info@tapstitch.com, and we’ll resolve it as soon as possible.
Spent hours setting up my designs. Once published on my site, everything was showing as sold out. Support had no idea what to do. Useless
Hi there,
We're very sorry for the frustrating experience you had.
The issue you described is actually a relatively straightforward inventory synchronization issue, and we're disappointed that we weren't able to identify and resolve it for you during your support interaction.
We'd also like to sincerely apologize that, during June, some newly onboarded support agents were still in the process of completing training. Unfortunately, this may have contributed to the poor support experience you received.
Please reach out to us directly at support@tapstitch.com with your store information, and our team will be happy to investigate the issue, troubleshoot it with you, and help get your products published correctly.
We understand how much time goes into setting up products and designs, and we're truly sorry that your experience fell short of expectations. Thank you for bringing this to our attention, and we hope you'll give us the opportunity to make things right. 🥺
