CleverReach ‑ Email marketing

CleverReach ‑ Email marketing

by CleverReach GmbH & Co. KG

Quickly & easily send newsletters, abandoned cart mails & more

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
    (3)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    33% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    17% of ratings are 1 stars
    (1)

All reviews

2 reviews

snoozi

Die Funktionen an sich sind gut, jedoch bin ich über den Kundensupport sehr enttäuscht. Wenn überhaupt eine Antwort kommt, dann erst Tage später

Developer reply

April 28, 2021

Hallo lieber Plugin User,

zuerst möchten wir uns bedanken, dass Sie sich die Zeit genommen haben, eine Bewertung zu verfassen.

Aufgrund des aktuell hohen Serviceaufkommens kann es zu Verzögerungen bei der Beantwortung Ihrer Anfrage kommen. Wir arbeiten mit Hochdruck daran, Ihr Anliegen schnellstmöglich zu bearbeiten.

Wir bitten, etwaige Unannehmlichkeiten zu entschuldigen und danken Ihnen bereits vorab für Ihr Verständnis und Ihre Geduld.

Wir wünschen Ihnen eine gesunde Zeit.

Liebe Grüße

Ihr CleverReach Team

Savage Roasters

I am using the free version. The test emails do not get received, so I send directly to the recipient with the same domain email as the website, but it still doesnt go through. I manage to send to my gmail as a recipient, not a test, but each time I do this, I need to make a copy of that email to send to my actual recipient list, leaving me with alot of the same emails in my list. There is no option to edit after an email has been sent, nor can I delete the test ones I sent to the gmail.

Developer reply

December 18, 2020

Hi dear Savage Roasters team,

thank you for your detailed feedback.

First of all, I can completely understand that this causes displeasure to you.

A blocked mail can have several causes.

We offer a variety of technical options to optimize the deliverability of your emails.
For example, in conjunction with our tool, setting an SPF record can improve deliverability.
Also, you can deposit a subdomain with us and use DKIM (DomainKeys Identified Mail).

Together with you, I would like to take a look at your individual possibilities and options in order to make the campaigns possible in an uncomplicated way.
For this reason, I have emailed you so that we can take a closer look at your concerns about unsent emails and editing and deleting sent campaigns.

We wish you a healthy time, a nice Christmas season and a pleasant end of the year.

Kind regards,
Your CleverReach team