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Thanks for your reply.
To clarify, my review is not based on a single message sent at 3 PM. I contacted support several times and did not receive a clear answer or proper assistance. The issue had been ongoing for several days, and the one-star review came after I felt stuck without support.
What is even more frustrating is that your public reply gives a false impression of the situation, as if I had contacted you once and immediately left a negative review a few hours later. That is simply not true.
What feels unfair to me is paying for an app and only getting a public response after leaving a negative review.
Regarding the test labels and charges: the problem was not only about being charged. The main issue was that the setup was unclear, the app kept showing “specimen” labels, and I could not find a proper way to get support or resolve the problem.
I’m still open to fixing the issue, but I believe my feedback reflects my actual experience with the app and the support process.
Thanks for review. You contacted me 3PM and on 8PM you'll write a one star review - feels a bit mean to me! If you still need help, feel free to get in touch and I will gladly help you setting up the app!
There are no chargees for TEST labels within the app! And also no charges for ALL labels within the test period of 3 days!
Wir sind super zufrieden mit der App und sie läuft ohne Problem. Support ist auch schnell beim Antworten
Terrible. Barely any functions, utterly useless for international shipping, expensive, useless helpfile and no unsubscribe button! Disaster. Do not bother. EDIT: And there is not support to contact either.
Thanks for your review and really sorry to hear. The app has the all the functions the Swiss Post provides to merchants. If you need help you may easily contact the support (instead of reading our helpfile).
International shipping from switzerland simply doesn't work, the app doesn't let u generate Labels.
Sorry to hear that you have difficulties.
Other merchants run the international shipping without any issues. Might be that the difficulties are related to your store setup?
Please ping us on the support mail, we are here to help.
Super Service - funktioniert einwandfrei und wir können so viel einfacher unsere Bestellungen ausführen.
Bei einem Formatierungsproblem wurde dieser umgehend behoben.
Gute APP, offen für neue enwicklungen. Sehr hilfsbereit und bei anliegen wird rasch geholfen. Top…..
Ein praktische App, um Zeit zu sparen und den Versand-Prozess zu optimieren. Wir haben vorher alle Adressen "von Hand" abgetippt und manuell frankiert. Mit dieser App ist die Frankierung mit wenigen Klicks erledigt.
Die App ist ideal für den CH-Versand. Klar verständlich und einfache Bedienung.
Ich kann die App der Post nur empfehlen.
Die Swiss Post App ist sehr Bedienerfreundlich und hat alles was man so braucht. Ich empfehle die App sehr!
The app is very easy to use and the response time of the team in case of questions is incredibly quick
