OGO Australian Print on Demand , 11 recensies
Verfijnen
-
Op beoordeling
Not sure if this is a scam app. We installed, setup products, have orders paid and placed and no sign anything is actually being fulfilled. Be careful!
Hi, we hope you could have contacted our support team before leaving a review.
Our team is available at all times to give you an update on orders and fulfilment times. We're very upfront and transparent about production times and any possible delays.
As noted in our email, OGO's production was impacted severely by the Victorian Storm Power & NBN outages in February. Production times have been affected but are now back on track. We appreciate our seller's support during this time.
Kind Regards,
Zhen (Co-Founder) & the OGO team
Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.
I have had a really hard time with OGO. I am changing providers this week. My t-shirts take so long to print that i get customers complaining to me what is going on. Sometimes up to three weeks just to get a tracking number. Different sizes get printed in different ways meaning the colours are different even if its the same design. Although the shirts are cheaper and the site is easy to use, it has not been worth it. I would highly recommend using a different print provider for POD. Sometimes my shirts have been delivered before I even have a tracking number to let my customer know its arriving. I have found it all very frustrating.
I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.
Hi,
Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.
Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.
Our team can inform you have given you an accurate status and ETA in those circumstances.
Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.
Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.
Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.
The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.
Kind Regards, OGO