OGO Australian Print on Demand , 9 recensies

I have had a really hard time with OGO. I am changing providers this week. My t-shirts take so long to print that i get customers complaining to me what is going on. Sometimes up to three weeks just to get a tracking number. Different sizes get printed in different ways meaning the colours are different even if its the same design. Although the shirts are cheaper and the site is easy to use, it has not been worth it. I would highly recommend using a different print provider for POD. Sometimes my shirts have been delivered before I even have a tracking number to let my customer know its arriving. I have found it all very frustrating.

App is straight forward, basic but ok to use.

Issue with the app / image / something actually processing the orders. My samples never got processed (even though both said it had been) 3 orders later, and still the same issue. Poor support, they advised they would process the orders through the retail arm, still nothing and no updates weeks later.

So, in short. Terrible customer service. Orders submitted through the app, while showing fulfilment / in process - haven't been and no one reached out to me, i had to chase them multiple times.

YES - I have made contact with customer service. Twice. I told them it was our first order so it was very important. The last time I made contact I was told it could take up to 12 working days. 12. That's terrible. ________ Not good. I decided to use OGO as my print-on-demand shop, as my business is in Australia & so is OGO. I sent them my first order for a t-shirt over a week ago. It is now 7 working days later and the shirt has not been printed, let alone shipped out to our customer, which will take another several days. So while I have been waiting I signed up with Printify (just 4 days ago) and placed an identical order with them. Printify printed and shipped the shirt yesterday!! OGO still hasn't shipped their order. I don't know what I will tell my customer when he calls to complain, but this long delivery time reflects badly on my online store.