OGO Australian Print on Demand , 7 avaliações
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YES - I have made contact with customer service. Twice. I told them it was our first order so it was very important. The last time I made contact I was told it could take up to 12 working days. 12. That's terrible. ________ Not good. I decided to use OGO as my print-on-demand shop, as my business is in Australia & so is OGO. I sent them my first order for a t-shirt over a week ago. It is now 7 working days later and the shirt has not been printed, let alone shipped out to our customer, which will take another several days. So while I have been waiting I signed up with Printify (just 4 days ago) and placed an identical order with them. Printify printed and shipped the shirt yesterday!! OGO still hasn't shipped their order. I don't know what I will tell my customer when he calls to complain, but this long delivery time reflects badly on my online store.
Hi,
Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.
Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.
Our team can inform you have given you an accurate status and ETA in those circumstances.
Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.
Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.
Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.
The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.
Kind Regards, OGO