OGO Australian Print on Demand
- Tarification
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Installation gratuite. Des frais supplémentaires peuvent s’appliquer.
- Note
- 2,8 (6)
- Développeur
- OGO Print on Demand
Galerie d’images vedette
Créez et vendez des produits de marque sur des vêtements AS Colour de qualité supérieure. 100 % australien, propriété et impression.
OGO offre un service d'impression à la demande dynamique pour que vous puissiez facilement vendre vos produits de marque. Voyez vos meilleures idées et conceptions prendre vie avec des t-shirts et vêtements AS Colour de qualité supérieure, imprimés sur mesure dans notre atelier d'impression ultramoderne à Melbourne. Nous imprimerons sur mesure tous les t-shirts et vêtements dont vous pourriez avoir besoin. Il n'a jamais été aussi facile de faire connaître votre marque ou votre message. Téléchargez vos designs, sélectionnez vos produits et OGO s'occupe du reste. L'impression à la demande en Australie n'a jamais été aussi simple !
- Ajoutez vos œuvres et designs en couleur pour créer des produits et vêtements personnalisés
- L'application OGO crée automatiquement votre fiche produit Shopify et les maquettes
- La plus grande gamme de produits et vêtements AS Colour d'Australie, prêts à être personnalisés !
- OGO gère l'ensemble du processus de réalisation avec une exécution et une expédition automatisées.
- Expédition rapide et efficace vers l'Australie, la Nouvelle-Zélande et le monde entier !
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Australia Post
- DHL
Catégories
Tarification
Les frais externes peuvent être facturés par OGO Print on Demand séparément de votre facture Shopify. En savoir plus
Gratuit
Installation gratuite
Payez uniquement pour les produits commandés et l'expédition. Aucun coût initial ou récurrent.
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Tous les frais sont facturés en USD. Voir toutes les options de tarification
Avis (6)
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great.
I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days.
I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop.
We are sorry to see your review and feedback about your less-than-positive experience with OGO.
Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly.
There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent.
While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails.
Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred.
We thank you for your time working with OGO and wish you all the best with your ventures.
Kind Regards,
The OGO Team
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.
Hi,
Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.
Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.
Our team can inform you have given you an accurate status and ETA in those circumstances.
Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.
Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.
Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.
The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.
Kind Regards, OGO
Assistance
Assistance relative à l’application fournie par OGO Print on Demand.
Ressources
Développeur
Lancement
9 septembre 2019
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