OGO Australian Print on Demand
- 定价
-
免费安装。 可能收取其他费用。
- 评分
- 2.9 (8)
- 开发人员
- OGO Print on Demand
配图图库
在优质的AS Colour服装上创建和销售品牌商品。100%澳大利亚拥有和印刷。
OGO提供了一个激动人心的按需印刷服务，让您可以轻松销售您的品牌商品。 在我们位于墨尔本的最先进的印刷店中，看到您的最佳创意和设计在优质的AS Colour T恤和服装上变为现实。 我们将定制印刷您所需的所有T恤和服装。现在，比以往任何时候都更容易让您的品牌或信息被看到。上传您的设计，选择您的产品，剩下的由OGO完成。 澳大利亚的按需印刷从未如此简单！
- 添加您的全彩艺术作品和设计，创建定制商品和服装
- OGO应用程序自动创建您的Shopify产品列表和模型图
- 澳大利亚最大的AS Colour商品和服装系列，准备定制！
- OGO处理整个履行过程，包括自动履行和运输。
- 快速高效地运送到澳大利亚、新西兰和全球！
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Australia Post
- DHL
类别
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
I only can say keep up your process production and shipping. Be more reliable...! More products as well...It seems same old products nothing branch out.
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great.
I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days.
I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop.
We are sorry to see your review and feedback about your less-than-positive experience with OGO.
Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly.
There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent.
While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails.
Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred.
We thank you for your time working with OGO and wish you all the best with your ventures.
Kind Regards,
The OGO Team
I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.
Hi,
Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.
Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.
Our team can inform you have given you an accurate status and ETA in those circumstances.
Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.
Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.
Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.
The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.
Kind Regards, OGO
To be honest, I did test orders with Gelato and Printful also, and for me OGO was the best one in terms of the print and colour. I can say the other two were from QLD which I already got refunds for both, because to me they were that bad, and to think OGO was cheaper and turned out to be the best of those other two!
Could be a little faster in their shipping time, but the quality made up for it.
支持
应用支持由 OGO Print on Demand 提供。
开发人员
推出日期
2019年9月9日
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