OGO Australian Print on Demand
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免費安裝。 可能需支付額外費用。
- 評分
- 2.8 (9)
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Create & sell branded merch on premium AS Colour apparel. 100% Australian owned & printed.
OGO delivers a fired-up Print-on-Demand service so you can easily sell your branded merchandise. See your best ideas and designs brought to life with premium AS Colour t-shirts & apparel custom printed in our state-of-the-art Melbourne print shop. We’ll custom print all the t-shirts & apparel you could ever need. Now it’s easier than ever to get your brand or message seen. Upload your designs, select your products & the OGO does the rest. Australian POD has never been easier!
- Add your full-colour artwork & designs to create customised merch & apparel
- The OGO app automatically creates your Shopify product listing & mockups
- Australia's largest range of AS Colour merch & apparel, ready to customise!
- OGO handles the entire fulfilment process with automated fulfilment & shipping.
- Fast & efficient shipping to Australia, New Zealand and worldwide!
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英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Australia Post
- DHL
評論 (9)
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
I only can say keep up your process production and shipping. Be more reliable...! More products as well...It seems same old products nothing branch out.
To be honest, I did test orders with Gelato and Printful also, and for me OGO was the best one in terms of the print and colour. I can say the other two were from QLD which I already got refunds for both, because to me they were that bad, and to think OGO was cheaper and turned out to be the best of those other two!
Could be a little faster in their shipping time, but the quality made up for it.
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great.
I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days.
I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop.
We are sorry to see your review and feedback about your less-than-positive experience with OGO.
Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly.
There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent.
While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails.
Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred.
We thank you for your time working with OGO and wish you all the best with your ventures.
Kind Regards,
The OGO Team
I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.
Hi,
Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.
Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.
Our team can inform you have given you an accurate status and ETA in those circumstances.
Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.
Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.
Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.
The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.
Kind Regards, OGO
支援服務
應用程式支援由 OGO Print on Demand 提供。
開發者
發布日期
2019年9月9日
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