Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and effective for collecting and showcasing reviews, which can enhance conversion rates. They appreciate its seamless integration with e-commerce platforms, insightful analytics, and responsive customer support. Unique features like free vouchers for reviewers and syndication across sites are also valued. Some merchants suggest improvements in backend organization. The app is recognized for its comprehensive features, even in the free plan, and its ability to build trust with customers.

June 17, 2018

Matt and the team are great, super helpful and responsive. I'm so glad there is a cost-effective solution that's even better than other conventional review based apps.

Morlifestore
Australia
About 1 year using the app
Edited August 29, 2019

Great app & AMAZING customer service - App does all that i need & more - AND support from customer service team has been over and above expectation

thanks guys!

TheSwankStore
Australia
About 1 year using the app
November 28, 2022

Have used Okendo for almost a year. Great functionality and super helpful staff - always quick to respond.

Market Memoir
Denmark
About 1 year using the app
August 5, 2021

We have been on Shopify since 2016 and in that time have tried Reviews.io, Yotpo and now Okendo to manage our reviews. I 100% wish I had chosen Okendo from the start. The team are INCREDIBLY supportive (it's like dealing with real, actual humans instead of tech support bots) and I am so happy with how the app works. The back end is super easy to use and intuitive and it's an intelligent app that is working to optimise both your and your customer's experience, so it's win-win. I especially want to thank Scott and Vanessa who helped me fine-tune the installation on both stores and who helped me onboard and troubleshoot. The price is great too, especially considering the functionality they offer. Couldn't recommend them enough.

SuperFeast
Australia
About 1 year using the app
December 16, 2020

I moved over to Okendo after a recommendation over a year ago and it’s been fantastic so far, the team are incredibly helpful & supportive & the app has been brilliant value for money. It’s helped in terms of engaging with our customer & helping to improve our product copy through direct customer requests. Would highly recommend!

Skinnydip London
United Kingdom
About 1 year using the app
December 29, 2020

This app has really helped us gain a better understanding on what our customers think about our products. We love that it has both reviews and Q&A feature for our customers. Plus, it's super easy to use and the customer service is 100%!

Bubble Skincare
United States
About 1 year using the app
June 3, 2022

Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!

Asterias
United States
About 1 year using the app
April 14, 2021

Amazing onboarding experience with Margaux! She and the Okendo dev team were able to make several changes to fit our unique business needs. Very user friendly interface as well.

Rowan, Inc.
United States
About 1 year using the app
September 29, 2020

Great product that has increased the number of reviews we collect weekly by 8x from our previous reviews platform. Support is top notch with local teams to help our developers give a beautiful customised wrapping to their product. Highly recommend if your wanting a review platform that you can start with plug and play and then move to customise to your hearts content in the future.

Skinmart
Australia
About 1 year using the app
April 26, 2021

Smooth onboarding process. Friendly team that made it really to understand and were super helpful and quick to answer specific questions.

Oil in Kind
Australia
About 1 year using the app