Okendo: Reviews & Loyalty

We've used the Okendo Reviews since 2019. This review applies to their Reviews functionality as we have not used Loyalty or Referrals.

Okendo Reviews, when it first came out, was a genuinely exciting and innovative app. It had more features than many of its competitors and much better pricing than the market leader. Up until a couple of years ago, I would have comfortably given Okendo 5 stars.

This is no longer the case. They are increasingly focused on Loyalty and Referrals, and their Reviews side of the application has become somewhat outdated. It has received very few updates for a few years now, resulting in it becoming less full-featured than many of its competitors despite retaining the premium price point in the market.

Specifically:

- Its Review grouping feature is clunky, slow and poorly designed. It can't be automated by tag or metafield like other rival apps, and the syncing process can take over 24 hours, which is insane in 2025. For large stores with a lot of variants, this can become a major headache over time.

- The internal search in the admin portal does not work. It only returns results alphabetically rather than by relevance. This means in a store with a lot of reviews, finding, moving, and tagging reviews is a painfully slow process. The fact that this has been left like this and never been updated/fixed is illustrative of their lack of attention to the Reviews side of their business.

- Store reviews are very much treated as an afterthought and not particularly well executed compared to competing apps. They are clunky to manage within the portal, and Okendo's widgets do not display them particularly well.

- AI Review summary. They have been late to market on this and have made it an additional paid feature, whereas most of their competitors have included it in the main offering. Considering the lack of updates in the last few years it's a pretty bad look for the first one to be late and a paid extra.

I get no pleasure in writing this review, but I think it's important for other store owners to understand that Okendo reviews is not the go-to premium review app anymore and that things have moved on since a few years ago. If I were starting a new store, I certainly wouldn't have them at the top of the list of considerations. It works, but it's hardly the best, and it's starting to look tired and expensive for what it is.

Solid tool for reviews, surveys, quizzes and more. Okendo has been a great partner as we've scaled our online business and built out feedback loop to help with continuous improvement. Their product teams continues build out useful features and the support their team provides (shout out Monica) is great.

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews

We've had a fantastic experience using this software from day one. The system is incredibly easy to use, even for those who aren’t tech-savvy. The intuitive design and clean interface make it simple to navigate and get up to speed quickly, which really helps our team stay efficient and focused.

What really stands out are the helpful features that are built right in. From customizable tools to fit your companie's needs, to automated workflows and data analytics. Okendo also has seamless integration with other platforms, which helped us remove other systems to just focus on one.

I can’t say enough good things about the support and customer success team. They’re responsive, knowledgeable, and genuinely invested in our success. Whether we’ve had a quick question or needed in-depth assistance, their support has been nothing short of amazing.

If you're looking for a reliable, user-friendly solution with top-notch support, this is the one to go with. Highly recommended!

We have been using the Okendo reviews app for many years and have had a great experience all along. They continually launch new features to improve their app and add more value for their customers. Their customer support is exceptional. Juan and Henry are always super helpful and take care of questions and requests quickly and with expertise. I don't anticipate ever wanting to change review platforms!

We've onboarded with Okendo in the last six months and have been super impressed by the ease of the platform and consistent support we get from their team--shoutout Laura Ann!

Their quiz product has been a game changer for us and has helped us better understand our customer's needs and how we can better provide for them.

The platform is very user friendly and as a Shopify brand, the set up couldn't be easier. We were up and running very quickly and never looked back!

We've been using Okendo reviews for several years and it continues to prove to be a leader in its category. It's especially good at syndication and integrates well into our support ecosystem (incl Gorgias, Klaviyo) so that we can engage customers effectively. I've been particularly impressed with their team's willingness to take an active role in working with us through our evolution and a special mention of Ana for how well she's supported us over the years.

We’ve been using Okendo for over a year now, and it’s been a total game-changer since day one. The platform is very easy to use, and the reporting is fantastic—from seamless onboarding to ongoing support that's always been there when we've needed it, Okendo’s had our back the whole way. So glad we chose them!

Okendo provides excellent service with exceptional customer support. Our Customer Success Specialist, Sheila, has been fantastic to work with. Her deep knowledge of the platform and clear explanations of review optimisation strategies were exactly what we needed. She was responsive to our questions, and provided practical recommendations we can implement immediately. Highly recommend both the platform and their outstanding team.

The platform is super easy to use, highly customizable, and has helped us collect more impactful customer reviews. And our Customer Success Manager Kelsey has been absolutely amazing to work with. She’s been very proactive, insightful, and always ready to support us.